- Support
- Travelling with us
Categories
Travelling with us
Information about travelling with LeShuttle
Dog tapeworm treatments
Electric vehicle charging
Gas & fuel containers
Journey
- What happens if I arrive early or late?
- How do I get to the Terminal?
- Check-in times
- What happens if I miss my departure time?
- Are there toilets onboard the shuttle?
- How long does the crossing last?
- On very busy days, why do some shuttles leave partially empty?
- Does LeShuttle "over sell" capacity?
- What happens in the event of an accident?
- Can you smoke on the train?
- Is there a Duty Free Shop?
Pet check-in and facilities
- What are the Pet Reception opening hours?
- Where do I check-in my pet on the Folkestone Terminal?
- Where do I check-in my pet on the Calais Terminal?
- Are there any designated pet exercise areas on either Terminal?
- Do I need my booking number when I visit the Pet Reception?
- Do I have to bring my pet inside the Pet Reception?
- Are there any pet checks carried out when I travel from the Continent?
- Are there any pet checks when I travel from the United Kingdom?
- Are there any other pet controls after I have checked-in?
- What is the minimum check-in time at the Pet Reception?
Pre-travel requirements for pets
- Can LeShuttle check my pet travel documents in advance?
- How do I get an animal health certificate?
- I am travelling with my rabbit, what do I need to do?
- What your vet needs to know about your pet's official travel documents
- What are the health requirements for bringing a pet to France?
- Where can I find a local vet?
- How often does my pet have to have a blood test?
- What do I have to do to bring my pet dog, cat or ferret back into the UK under the Pet Travel Scheme (PETS)?
- What do I need to know about the new Pet Passport?
Vehicle
Passport
Goods
- Can I claim the Tax back on goods bought in the United Kingdom?
- How do I register to purchase Duty Free goods at the LeShuttle Folkestone terminal?
- What personal food, plant and animal products can I transport into France from the UK
- What personal food, plant and animal products can I transport into the UK from France
Pets
- Brexit and pet travel
- Is there a limit to the numbers of dogs, cats or ferrets I can take?
- Can I take my horse to the Continent?
- Guide and Assistance dogs
- Can I add pets to a booking I have made already?
- Does my dog need a muzzle when travelling?
- Where are pets kept whilst on-board the shuttle?
- Where can I find a pet friendly hotel?