What happens if I miss my departure time?

We understand that travel plans don’t always go as expected. However, it’s important to be aware that the consequences of missing your scheduled departure may vary depending on your ticket type.

Please note: Our ticket terms were updated on 5 March. Your options may differ depending on when you made your booking.

What Happens if You Miss Your Departure?

If you miss your reserved departure:

• You may experience delays while waiting for the next available service.

• You may be required to purchase a new ticket, depending on the fare conditions of your original booking.

We strongly encourage you to review the terms and conditions of your ticket for specific policies regarding changes and missed departures. 

Arrive Early to Avoid Delays

To minimise the risk of delays or additional costs, we recommend arriving well in advance of your scheduled departure time. Late arrivals may lead to missed departures and onward travel disruptions.

Need Assistance?

If you're running late or have already missed your departure, we recommend contacting our customer service team as soon as possible. They can advise you on the next steps and available options.