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    Restricted mobility travel

    Restricted mobility travel

    If you have reduced or restricted mobility, we will do everything we can at LeShuttle to help you. Find out more about accessible facilities in our terminals and shuttles.

    Booking with an adapted vehicle

    LeShuttle offers you freedom to travel to Europe and the UK in the comfort of your own car.


    If your vehicle has been adapted to accommodate accessibility needs, make sure you get the best price by letting us know about the adaptations in advance of your trip. Registering your car as an adapted vehicle is simple, and helps us make sure we can make your journey as smooth as possible. 


    Registering your adapted vehicle with LeShuttle

    Checking in

    To help us deliver the best service, you will need to check in no later than 1 hour before your booked departure. If you would like to allow yourself plenty of time on arrival, you can check in up to 4 hours before your departure.”

    Terminals designed with you in mind
    • Accessing our terminals
      Our Folkestone and Calais Passenger Terminal Buildings are on one level, with parking spaces nearby for cars displaying a disabled badge. There is easy access to the shops, the Food Village, toilets and low-level telephone booths.


      We recommend you make use of the facilities in the Passenger Terminal Buildings before the trip, as we can't guarantee access to toilet facilities on board.

    • Changing Places
      We have a Changing Places in the Folkestone terminal building, which includes an adjustable bed that lowers to ground level, a hoist and flexible wash basins in a large wash room with full shower facilities.


      Changing Places are free to use and don't need to be pre-booked. The facility is clearly signposted, and you can get access to it by asking at the Customer Service desk.

    • Quiet room
      For those travellers who need a calm, relaxed space, a quiet room is available on request, subject to availability. Visit the Customer Service desk in our terminal buildings to find out where an how to access them.

    Boarding

    Boarding lanes for passengers with restricted mobility are signposted with the disabled symbol. These signs will guide you to the appropriate boarding lanes when it’s time to board.


    Passengers with restricted mobility are usually directed to Lane 15 when boarding at Folkestone and Lane 16 when boarding at Calais, but this may change occasionally due to operational requirements. If this happens, please follow any temporary diversion signs in place or speak to a member of our team, who will be happy to direct you to the correct lane.


    Our teams are on hand to assist and will guide you to the most suitable place available at the time of boarding. Arriving in good time and following the disabled signage will help ensure your journey runs as smoothly as possible.


    Registered Guide Dogs

    If someone in your party is travelling with a guide dog we will be happy to welcome them at LeShuttle. All you need to do is let us know in advance when you book, or by updating an existing booking before you travel. We will do all the necessary checks and ensure everything is ready for them when they arrive. The guide dog will travel free under the EU Pet Travel Scheme. 


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