1. Legal information
  2. Website terms of use

Website terms of use

Welcome to www.leshuttle.com (“the Website”).

This Website is owned and operated by Eurotunnel.

The terms of use below govern your use of this Website and set out the terms and conditions on which Eurotunnel makes this Website available to users.

Please read the terms carefully before you use this Website. Your use of this Website confirms that you accept these terms. If you do not agree to these terms you must not use this Website.

Eurotunnel reserves the right to change, without prior notice, these terms of use, the ticket terms and conditions and any other document containing legal information available on the Website. You agree to be bound by these terms and conditions and accept any changes when you use the Website after such changes are made.

Copyright and Trademarks

Unless otherwise stated, Eurotunnel owns all of the intellectual property rights for this Website and all of the content published on it.

Access to the Website does not grant you any right over the intellectual property for the Website or its content.

All trademarks, logos, logotypes, images, illustrations, databases, design elements, graphics, sounds, videos and more generally all content are protected by intellectual property law and may not be reproduced, copied, represented, modified, published, transmitted, sold or adapted in any way, in whole or in part, on any medium whatsoever, without prior and written authorisation from Eurotunnel.

This includes the Website’s structure and layout through the underlying software code.

Please note that this prohibition includes, but is not limited to, techniques such as web scraping or the use of robots for the purpose of data extraction or reproduction of any material from the Website, including offers on products or services presented on the Website, in particular for commercial purposes.

If you breach any of these terms, you automatically lose the right to use this Website and you must immediately destroy any material downloaded or printed from the Website.

Eurotunnel reserves the right to hold you civilly and criminally liable, and may any legal take legal action it deems appropriate, including proceedings for infringement.

Use of personal data and Cookies

Eurotunnel processes personal data in compliance with the provisions of French law “Informatique et Libertés“ dated 6 January 1978, the UK Data Protection Act 2018 and the regulations in force in the European Union. All information relating to the processing of personal data is available on the “privacy” page of Eurotunnel’s website, which is accessible via: https://www.leshuttle.com/uk/privacy/ 

Eurotunnel collects other types of information to monitor website traffic via the use of cookies: https://www.leshuttle.com/uk/cookie-list/


Whilst we endeavour to ensure that this Website is normally available 24 hours a day, we shall not be liable if for any reason this Website is unavailable at any time or for any period. Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

Your responsibilities

You may only use this Website in accordance with these Website terms and conditions. In particular, you agree to use this Website only for lawful and proper purposes and:

  • Not to post or transmit to or from this Website any material that is threatening, defamatory, obscene, indecent, offensive, pornographic, abusive or otherwise unlawful, and more generally any material that is unlawful or objectionable;
  • Not to do, cause or permit anything to be done that may infringe our intellectual property rights or those of third parties;
  • Not to do, cause or permit anything to be done that infringes the privacy rights of any third party;
  • Not to do, cause or permit anything to be done that may be technically harmful (such as computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data);
  • Not to make any unauthorised, false or fraudulent booking;
  • Not to alter or modify any part of this Website.

Other than personally identifiable information, which is covered under our general policy regarding personal data, any material you transmit or post to this Website shall be considered non-confidential and non-proprietary, and Eurotunnel shall be free therefore to use such material as it sees fit, including copying, disclosing, distributing, incorporating and otherwise using such material and all data, images, sounds, text and other content embodied therein for any and all commercial or non-commercial purposes.

Users will be held liable for, and may be prosecuted in relation to, any information posted on the Website which may breach the terms of use of this Website or constitute incitement of, or the justification for criminal acts or offences, or acts of terrorism, incitement to hatred or discrimination, or that may be defamatory or disturb the public peace.

Links to and from other Websites

We sometimes provide links to other websites (including those of our contractual partners). If you use links to third party websites on this Website you will leave this Website. We do not control and are not responsible for these websites or their content or availability. Accordingly we do not make any representations about them, or any material found there, or any results that may be obtained from using them. Whilst we will do our best to help you in any dispute that arises between you and a third party we cannot be responsible for any loss or damage. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.


Whilst we endeavour to ensure that the information on this Website is correct and updated, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products, services and prices described in it, at any time without notice. Any reference to any product or service is not a promise that such product or service is available. You should take appropriate steps to verify any information before acting on it.

The material on this Website is provided “as is”, without any conditions, warranties or other terms of any kind as to the operation of our Website, the accuracy of the information or the products or services referred to on it. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms which but for these terms and conditions might have effect in relation to this Website.


Eurotunnel is not liable for any loss or damage of any kind or nature, whether direct, indirect or consequential, foreseen or unforeseen, in connection with your use of the Website, or your full or partial inability to access the Website.

Eurotunnel excludes all and any liability for any amount or kind of loss or damage that a user or a third party may suffer (including, without limitation, any direct, indirect or consequential loss or damage, or any loss of income, revenue or profit, data, contract, use of money, or loss or damage arising from or connected in any way to business interruption, and whether as a result of a fault, a contract or otherwise, in connection with this Website or in any way or in any connection with the use, inability to use or the results from this Website, any websites linked to this Website or the material on such websites, including but not limited to, loss or damage caused by or as a result of viruses that may infect your computer equipment, software, data or other property on account of your access to this Website or your downloading of any material from this Website or any websites linked to this Website.

Nothing in these terms and conditions shall exclude or limit our liability for:

  • (a) death or personal injury caused by our negligence;
  • (b) fraud; or
  • (c) any liability which cannot be excluded or limited under applicable law.

Corporate Information

No information contained in this Website is an invitation to invest in shares, or any other products or services or to otherwise deal in these or enter into a contract with any company. The information provided should not be relied upon in connection with any investment decision.

Our past performance indicated on our Website is not a guide to future performance. The price of shares and the income carried from them can go down as well as up and you may not recoup your original investment.

Other applicable contractual terms

These terms of use govern the use of the Website. Our products and services are subject to specific terms and conditions. To find out more about these specific terms, please click on the following links:

Changes to these terms and conditions

We may revise these terms at any time and at our sole discretion by updating this posting. By using the Website you agree to be bound by these terms. You should check this Website from time to time to review the current terms. Certain provisions may be superseded by expressly designated legal notices or terms located on particular pages on the Website.


If any part of these terms and conditions is found to be invalid, unlawful or unenforceable, the offending part shall be amended or extracted from the remaining terms all of which shall remain in full force as permitted by law.


These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English Courts.