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How do I select the loyalty account that will receive Avios?

Once you complete your booking, on the confirmation page, you will be able to enter your Avios membership number and personal details. The details must match the BA Membership number, date of birth and name on your Avios account, and you must have...

Can I spend an Avios-LeShuttle voucher and a Tesco voucher in the same booking?

No, redemption of an Avios-LeShuttle voucher will exclude you from being able to use a Tesco voucher in the same booking.

Which countries will have access to my API?

Your Advance Passenger Information will only be passed to UK Home Office.

When will my Avios be credited to my account?

Avios are awarded once your journey has been completed with LeShuttle (not after the booking). Avios will then be awarded to your account within 30 days.

Can I spend an Avios-LeShuttle voucher and a Compensation / Credit Voucher (CV) in the same booking?

Yes a Compensation / Credit Voucher (CV) can be used as part payment in the same booking as an Avios-LeShuttle voucher. If used in conjunction with a Credit Voucher, the value of the Avios-LeShuttle voucher will be redeemed against the booking first.

My offers and competitions are not showing in my account

Your personalised offers and competitions may not display if your browser is blocking Targeting cookies, or if you are using an Adblocking or privacy extension/plugin.Solutions you can try:Whitelist eurotunnel.com in your adblocking or privacy set...

Is my data safe?

Once collected, your information is stored on our secure systems and sent in an encrypted format to UK Home Office when you travel.Your data will only be kept on our systems if you give your explicit consent by opting to store your API details for...

Can I earn Avios when I am spending a Compensation or Credit voucher?

Customers spending a Compensation Voucher or a Credit Voucher (CV) won't earn Avios on the part of the booking paid for using the Compensation Voucher or Credit Voucher. However they will still earn Avios on the part of the booking paid for using ...

My Avios-LeShuttle voucher reference isn’t working?

Your Avios-LeShuttle voucher may be invalid, expired or been redeemed. If you need assistance contact the LeShuttle Customer Support Team here.

Can I earn Avios when I am spending a Tesco voucher as part payment / full payment for a LeShuttle booking?

Customers spending a Tesco voucher on their booking are unable to earn Avios points. If you want to redeem a Tesco voucher then you cannot redeem and Avios-LeShuttle voucher in the same booking.

How do I check-in if I have booked using Avios-LeShuttle voucher?

If you have paid for your booking in full with Avios-LeShuttle vouchers, enter your eight digit booking reference number at the self check-in booth and follow the instructions displayed. If your booking has been partially paid by credit / debit ca...

Is it safe to store my details?

At LeShuttle, we take the security of your personal and payment information seriously. Here's how we protect your data:Secure Data Transfer and StorageAll information you provide is securely transmitted using HTTPS encryption, ensuring it’s protec...

I am a member of staff, friends of staff or a shareholder. Can I still collect Avios or redeem Avios vouchers?

No, staff and shareholders are not eligible to collect Avios. Bookings made using friends of staff discount are also unable to collect Avios points.It is also not possible to redeem Avios vouchers for bookings made under staff, shareholder or frie...

Can vouchers in GBP be used against a booking in EUR?

No, it's not possible to use a GBP voucher against a booking made in EUR. In the same way it is not possible to use a EUR voucher against a booking made in GBP.

What is Multifactor Authentication?

This adds another level of security to protect your data. Setting Multifactor Authentication will recognise the device you are on. The first time you use a new device a six digit code will be sent to your registered mobile phone number which you...

I forgot to log in to my Club LeShuttle account before booking – so wasn’t able to enter my Avios membership details. What should I do?

After booking - and before you travel - you have up to 7 days to retrospectively enter your Avios membership details. To do this login to your Club LeShuttle account, import your booking (for help importing a booking visit here) and enter your Avi...

Can a booking made with an Avios-LeShuttle voucher be cancelled, refunded, transferred or exchanged?

This will be dependent on the ticket type you have purchased in line with LeShuttle Ticket Terms Conditions. On refundable tickets, for any bookings cancelled after booking, the refundable element will be provided in the form of a LeShuttle Credi...

I have returned from my travel with LeShuttle, and I have not received my Avios, what should I do?

If you haven't entered your British Airways Club membership number and date of birth on the Booking Confirmation page, you will not receive Avios. If you successfully made a claim and have not been awarded your Avios within 30 days after completin...

What happens if I buy a refundable ticket with my Avios-LeShuttle voucher but later decide to cancel my ticket?

On refundable tickets, for any bookings cancelled after booking, the refundable element will be provided in the form of a LeShuttle Credit Voucher. The refund will not be in Avios.

I need to cancel my booking; will I still collect Avios?

Any cancelled bookings will not receive Avios.

I didn’t turn up for my journey, will I still collect Avios?

No-show / missed departures will not receive Avios.

I have booked through a travel agent. Can I still collect Avios?

No, to collect Avios you must book directly with LeShuttle.

Can I transfer my Avios once awarded?

Avios cannot be transferred to another member account.

Is there a minimum/maximum spend?

No minimum spend is required and there is no maximum number of Avios that can be collected in a single transaction.

Can I add more than one British Airways Club membership number to collect Avios?

Only one British Airways Club membership number can be added to your travel booking with LeShuttle. All Avios collected for the total cost of the travel will be applied to the chosen Avios account.

I amended my booking, will I get Avios on the full amount of my new booking?

Yes you will receive Avios on the new total amount, minus any creation or amendment fees, subject to standard Avios earning terms conditions.

I am an existing British Airways Club membership number but don't know my membership number. Where can I find it?

You can find your British Airways Club membership number (the same as your British Airways Club number) by logging into your Avios member account at www.avios.comYou can also find your British Airways Club membership number at the bottom of any ma...

I have a query about my Avios Account

If you have any queries about your Avios account, please visit the Avios Help Centre.It won't accept my British Airways Club membership number to earn Avios?The British Airways Club membership number, date of birth entered and the name on your Clu...

I’ve booked my travel through a third party (such as a travel agent or tour operator). What should I do if I have a question or complaint?

As your booking was made through a third party, your contract is with them rather than directly with LeShuttle. Therefore, any queries or concerns should be directed to your travel agent or tour operator, who will be best placed to assist you.

How will Flexiplus customers be affected?

Folkestone to CalaisWhen leaving Folkestone (UK), Flexiplus customers will benefit from a dedicated waiting lane in the vehicle dispatch area, which prioritises the release of Flexiplus vehicles into the EES zone. (Once in the EU’s EES zone, there...