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Combination of portable and fixed containers
If your vehicle is fitted with a combination of portable and fixed containers, the quantity of gas is limited to 50kg (or approximately 99 litres) maximum and the rules previously described apply.Note: All containers and/or gauges/indicators must ...
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Fixed gas containers (tanks, etc.)
For the purposes of this text, this means fixed containers that are permanently installed or fixed in a vehicle and are refillable from outside the vehicle.The quantity of gas is limited to 47kg (or approximately 93 litres) maximum for a single co...
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Portable gas containers (cylinders/bottles, etc.)
For the purposes of this text, this means cylinders/bottles containing flammable gas that can be moved from the vehicle for replacement or re-filling. The quantity of gas is limited to 47kg (or approximately 93 litres) maximum for a single contain...
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Gas used for domestic services
If travelling with a campervan, caravan or any other vehicle fitted with cooking facilities, any flammable gas container must be declared when asked and will be checked at the appropriate checkpoint by Eurotunnel Le ShuttleFlammable gas containers...
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I need an invoice for my booking
When you completed your booking, you received a Eurotunnel Booking Confirmation. This document serves as your proof of purchase, containing essential details such as your booking information, the amount paid, and the payment method (with only the ...
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Can LeShuttle check my pet travel documents in advance?
We are not able to check any documents before arriving at Pet Reception buildings. If you have any questions or concerns, please contact Defra for advice.
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Using Credit Vouchers or Tesco Clubcard Codes to make a booking on leshuttle.com
We only accept our own Credit Vouchers, Avios Vouchers and Tesco Clubcard Codes.We do not issue any other offer, or voucher/discount codes via any other websites.Credit VouchersA Club LeShuttle account is required in order to redeem a Credit Vouch...
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I've lost my booking confirmation email
You can request a new copy of your booking confirmation email, as long as you know your booking reference number and the email address that was used to book withRequest a new confirmation email
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What is the complaints procedure for delays or service issues related to the border authorities?
The UK and French border controls are outside of Le Shuttles control and operate independently from our operation. If you have concerns, queries or complaints about their operations you can contact them using the links below.UK Border Force:https:...
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What are the Pet Reception opening hours?
Facilities are available in both Folkestone and Calais to enable 24-hour pet check-in.For more information, see our dedicated Pet Travel page.
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I've been locked out of my booking or account
If you are locked out of your Club LeShuttleaccount due to too many incorrect password attempts, you can either wait 4hrs before trying again, or reset your password to regain access immediately.Reset your passwordIf you are locked out of your boo...
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What personal food, plant and animal products can I transport into France from the UK
Full details can be found on douane.gouv.fr:https://www.douane.gouv.fr/sites/default/files/2021-03/10/travellers-what-kinds-of-food-and-plants-can-you-bring-with-you.pdf
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How do I register to purchase Duty Free goods at the LeShuttle terminal?
Each passenger who wishes to make duty free purchases will need their own individual QR code. This QR code is presented at the Duty Free shops till before the purchase is made. Please note that you cannot purchase duty free products at the LeShutt...
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How do I log into my booking?
Club LeShuttle account holders - Log into your account, (using your registered email address and password)Guest/Direct bookings - click here to log in using your booking reference number and password (found on your booking confirmation email)Trade...
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What if my desired travel date is not available yet?
Choose your direction and date of travel as usual from the fare finder.If your desired travel date (outbound or return) exceeds the current latest available travel date, you will see the following pop-up, giving you the option to either select dif...
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Can I change my vehicle details on arrival?
Yes - subject to availability and difference in price. We recommend you make any changes in advance online, via our Contact Centre by phone, or by Live Chat prior to travel as space on the day may be very limited.
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Why have your prices changed/increased since the last time I looked?
Our fares are based on two factors:The size of the vehicle you are bookingThe demand for travel on a specific day/departureTicket prices can increase over time as the day of travel gets closer as the amount of space available on our shuttles decre...
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What should I do if I think I’ve been allocated to the wrong section of the shuttle?
If you have any doubt, questions or concerns, it’s best to contact us via our Contact Centre by phone or Live Chat.
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Will I pay more if I'm towing a trailer or caravan?
Yes - you will have to pay for the extra space a trailer or caravan takes up on the shuttle. You will also be allocated to the single storey section to make sure you can load and unload from our shuttle with ease.Please make sure you measure anyth...
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Will adding a storage box, or putting bicycles on the rear of my car change the price I pay?
Anything extra on the top or rear of your car will change the dimensions and what space your vehicle takes up, therefore, this could change where you are allocated and the price you pay. If you decide after booking to add any kind of accessory, yo...
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Will adding a roof box, or putting bicycles on my roof change the price I pay?
Yes - Any vehicle over 1.85 meters in height, and vehicles with anything on the roof, will be unable to travel safely in the two storey section of our shuttles, so will be allocated to the single storey section. The price of a space in the single ...
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Does the number of people I have in my vehicle change the price?
No – the ticket price includes your vehicle and up to nine people. Vehicles that can take more than nine people are charged slightly differently, but the number of people in the vehicle does not change the price.
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Will the size of my vehicle change the price I pay?
Yes, for example it will cost more to travel on the shuttle in a Range Rover than in a Fiat 500.
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Why do you need to know what sort of vehicle I have?
The vehicles that travel on our shuttles come in all shapes and sizes. In order to make the best use of the capacity on the shuttles, and ensure we have the right type of space allocated, we need to know the length, height and any special requirem...
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What's the difference between Standard, and Standard Plus tickets?
StandardA Standard ticket can be booked for any duration, as either a single or return journey.it is not refundable.It can be used with a Flexiplus return ticket, or Standard return ticketWhen bookingWhen booking it will be offered alongside a Sta...
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LeShuttle complaints procedure
Le Shuttle is committed to providing the highest quality service but sometimes problems arise which result in a product or service falling short of a customer's expectation.Our aim is to deal quickly and effectively with such problems and to provi...
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Amending your vehicle details
Our reservation system allocates space on the shuttle based on your vehicle’s dimensions. If you’re travelling with a different vehicle than originally booked, or adding accessories to your vehicle it’s essential to update your booking either:Onli...
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How far in advance can I book?
We typically release availability at least 11 months in advance. You can view the most up-to-date booking options directly on our website.What if my preferred travel dates aren’t available yet?If you're making a new booking and your desired dates ...
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Will there be a charge if I pay using my credit card?
We do not apply additional charges for credit card payments. The fares are the same when booking online or via our Contact Centre. Please note there may be a booking creation fee is making a booking via our Contact Centre that can be made online.
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Vehicle types and sizes
To correctly allocate you a space on our shuttles we need to know the dimensions of the vehicle you are travelling with.This can be easily done using one of three methods;1. Vehicle registrationIf your vehicle is registered in the UK or France, yo...