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Can I amend my Flexiplus ticket?
Your ability to modify or cancel a ticket depends on the original purchase date. Please refer to the guidelines below.Tickets Purchased Before March 5, 2025Valid for one year from the purchase date.Changes allowed, subject to availability and any ...
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Can I amend my Short Stay Flexiplus ticket?
Tickets Purchased Before March 5, 2025Valid for one year from the purchase date.Travel date changes allowed, subject to availability and peak day charges.Once the outward journey is taken, the return must be used by midnight on the 5th calendar da...
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Can I amend my Standard ticket?
Your ability to modify a ticket depends on the original purchase date.Tickets Purchased Before March 5, 2025Valid for one year from the purchase date.Travel date changes are allowed, subject to availability and any fare difference.Changes must be ...
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Can I amend my Short Stay Saver ticket?
Your ability to modify a ticket depends on the original purchase date.Tickets Purchased Before March 5, 2025Valid for one year from the purchase date.Travel date changes are allowed, subject to availability and any fare difference.Changes must be ...
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Which ticket is best for me?
When planning a trip, it's essential to fully understand the terms and conditions associated with your travel bookings. All of our tickets come with specific terms and conditions, which we have summarised below for your convenience. Day/Overnight ...
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Can I amend my Day/Overnight ticket?
Your ability to amend a ticket depends on the original purchase date.Tickets Purchased Before March 5, 2025These tickets remain valid for one year from the purchase date.You may change your travel date, subject to availability and any fare differe...
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Making a booking for a coach with LeShuttle
To book a coach journey with our service, please contact our dedicated Coach Sales Centre. Our team will guide you through the booking process and answer any questions you may have.To make an enquiry, email us at coachsales@eurotunnel.com.Our Coac...
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Can I amend or cancel my booking online?
You can amend or cancel most bookings made directly via the LeShuttle website, subject to availability, amendment fees, and any price differences. The ability to amend or cancel your booking depends on the terms and conditions of your ticket. We s...
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What happens if I arrive early or late for my booked departure?
Your check-in flexibility depends on he date you made your booking and your ticket type. Below are the check-in guidelines based on date of purchase and your ticket category.Bookings made from March 5, 2025Daytrip/Overnight TicketArrival Window: C...
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How do I make a booking with my LeShuttle Shareholder discount?
If you're a Le Shuttle Shareholder eligible for discounted travel, you can now book and manage your trips through a Club LeShuttle account.To get started, create your account here. Once activated, you’ll be able to make your bookings with ease.Sim...
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What will it cost to amend my booking?
The cost of changing your booking depends on when you made the reservation, the type of change you are making and the type of ticket you have. Please be sure to amend your ticket before before it expires. You can check the expiry of your particula...
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What happens if my journey is delayed?
We understand that travel disruptions can be frustrating so if your journey with us was delayed, we’d like to hear from you.Please get in touch with our Customer Relations team via our Contact Form. They will be happy to look into the reasons for ...
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Changing the amount of passengers in the vehicle
You can amend the number of passengers online by modifying your booking. On the date selection page, there is the option to change the amount of passengers:You can make the changes here, then simply continue through the following screens and compl...
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Lost Property
If you believe you may have misplaced a personal item while traveling with us, we’re happy to help. Our Lost Property Department can check if it has been handed in. To submit an inquiry, please use our Contact Form under the "Already Travelled" se...
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Electronic Travel Authorisation (ETA)
The Electronic Travel Authorisation (ETA) is a new entry requirement that will be introduced on 2 April 2025 for visitors to the UK who do not need a visa for short stays, including tourists, business travellers, and those transiting through the c...
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What happens if I arrive late?
We know that travel plans don’t always go smoothly, and sometimes delays happen. If you arrive late for your scheduled journey, you may still be able to travel—depending on your ticket type and the date it was purchased. In some cases, however, yo...
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What is a Club LeShuttle account?
A Club LeShuttle account (formerly known as a LeShuttle Members account) is your key to a faster, easier, and more rewarding travel experience. With an account, you can securely save your personal details, vehicle information, Advance Passenger In...
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How do I collect Avios with LeShuttle?
To collect Avios, you must book your travel directly on our website www.LeShuttle.com. Avios can be collected by customers in the UK or Europe - but you will need to be signed in to your Club LeShuttle account to participate. If you don't already ...
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How do I spend Avios?
To spend Avios, you must convert your Avios to a LeShuttle voucher at www.avios.com/spend-aviosThe minimum voucher value is £5. Vouchers are available at www.avios.com/spend-avios in increments of £5 for amounts up to £50, then £10 increments for ...
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New Restrictions on Meat and Dairy Imports
To combat the spread of foot and mouth disease (FMD) amid rising cases across Europe, the UK Government has implemented new measures. Starting from Saturday, 12th April 2025, travellers will be prohibited from bringing cattle, sheep, goat, and pig...
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Advance Passenger Information (API): What is it, what do you need to provide and how do you provide it.
What is Advance Passenger Information (API)?Advance Passenger Information (API) is a requirement from the UK Home Office for all UK ports and airports to collect specific passport or identity card details from every individual entering or leaving ...
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If you are seeing errors in the LeShuttle app
Before contacting us for help, most issues can be solved by trying one of the 3 options below:Force-close, and then re-open the app (How to on iOS and Android)Log out of the app and back in (How-to log out of the app)Uninstall the app and reinstal...
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How will my VAT refund be paid?
Your refund will be determined by the method you choose to receive it. It will either be cash or put onto the credit card used to make the purchases.
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Is there a time limit for customs approval?
Yes. The time limit for customs approval is three months after the month of purchase for a credit card refund, or 21 days from the date of purchase for an immediate refund.
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What is the minimum spend for tax-free shopping in France?
There is a minimum spend of €100.01 in France to be eligible for tax-free shopping. Other EU countries have different minimum spends.
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My booking isn't displayed in the LeShuttle app
Bookings made with your LeShuttle app or Club LeShuttle account can take a few minutes for it to be displayed in the app. Usually by the time you receive your booking confirmation email it should be visible.If it's not visible, on the home screen ...
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Where can I download the app from?
The app is available on the Apple App Store, and Google Play store.
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Can I still use my UK drivers licence to drive in mainland Europe after the UK left the EU?
Yes, but you will also need extra documents to drive in Europe from January 2021. More than ever before, it’s really important to make sure you have the right driving documents before you travel. For full details, check the latest government advic...
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Will I need a visa to travel to the EU?
If you’re a tourist, you won’t need a visa for short trips to most EU countries, Iceland, Liechtenstein, Norway and Switzerland, and you’ll be able to stay for up to 90 days in any 180-day period. Different rules apply to Bulgaria, Croatia, Cyprus...
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How will Brexit affect my passport?
Different rules now apply to your passport if you’re a British citizen travelling to the EU from January 2021. You can check here whether your passport is valid online, as you may need to renew your it earlier than planned.