What happens if I arrive late?

We know that travel plans don’t always go smoothly, and sometimes delays happen. If you arrive late for your scheduled journey, you may still be able to travel—depending on your ticket type and the date it was purchased. In some cases, however, you might need to buy a new ticket.

To understand your options, please review the terms associated with your ticket. You can find your ticket type in your booking confirmation.

• Tickets purchased before 5 March 2025 – Check Terms & Conditions here

• Tickets purchased on or after 5 March 2025 – Check Terms & Conditions here