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What should I do if I have a question or need help during my visit?

A member of the lounge team will be happy to help with access, refreshments or any questions about your onward journey.

Where can I charge my electric vehicle?

In Folkestone, electric vehicle charging is available at the Passenger Terminal only. There are no EV charging points at the Flexiplus Lounge.If you're travelling from Calais, electric vehicle charging is available. Charging points are offered on ...

Is the lounge suitable for children?

Yes. Families travelling with Flexiplus are welcome in the lounge.The Calais lounge includes a small children’s area with a TV. Complimentary children’s activity packs are also available, please ask a member of the lounge team during your visit. A...

Where can I exercise my pet before travelling?

Dedicated pet exercise areas are available at both Passenger Terminals. These provide more space than the pet areas at the Flexiplus Lounges, so we recommend using them before continuing your journey where possible.

Can I take my pet into the Flexiplus Lounge?

Pets are welcome in the Flexiplus lobby area but are not permitted inside the main lounge. Assistance dogs are welcome throughout the Flexiplus Lounge.Please ensure your pet is kept on a lead at all times.

I’m travelling with a pet on a Flexiplus booking. What do I need to do?

Pet check-in must be completed before you visit the Flexiplus Lounge.In Folkestone, Pet Reception is located at the Passenger Terminal. Please follow the signs to Pet Reception after check-in.In Calais, Pet Reception is located before the check-in...

How long can I stay in the lounge?

You are welcome to stay in the Flexiplus Lounge for as long as you wish before travelling. You can choose the departure that best suits your plans, and the lounge team can advise on upcoming departure times when you arrive.

Do all passengers on my booking have lounge access?

Lounge access is available for passengers travelling on a booking with Flexiplus included.

Can I still use the lounge if I arrive outside opening hours?

Outside lounge opening hours, customers may still access the lounge lobby. Complimentary refreshments are available during lounge opening hours only.

What are the Flexiplus Lounge opening hours?

Flexiplus Lounges are open daily from 06:00 to 22:00, with the Calais lounge open until 22:30. Opening hours may occasionally vary.Outside these hours, the Flexiplus lobby remains open for customers, with access to toilets and complimentary hot dr...

Can I use my QR code more than once?

Your QR code is valid for one lounge entry per journey and can only be used in the direction of travel for which Flexiplus was purchased.If you have Flexiplus for both your outbound and return journeys, you will receive a separate QR code for each...

When will I receive my QR code?

Your QR code will usually be sent 24 hours before your journey. If you book Flexiplus within 24 hours of travelling, it will be sent shortly after your booking is confirmed.

How do I access the Flexiplus Lounge?

You will receive a QR code by email before you travel. Simply show this QR code to a member of the lounge team when you arrive.If you cannot access your QR code or don't receive this, please speak to a member of the lounge team and provide your bo...

Where is the Flexiplus Lounge located?

The Flexiplus Lounge is located after Border Controls, before boarding. Follow the Flexiplus Lounge signs when you arrive at the Passenger Terminal.

Can I use my own bag or container for refreshments?

To ensure refreshments are available fairly for all passengers, only the grab-and-go bag provided by the lounge team may be used for items taken from the lounge.

Can I enjoy refreshments in the lounge and take a grab-and-go bag?

You can choose how you would like to enjoy your refreshments. Relax in the lounge before boarding, or take a grab-and-go bag with you for your journey.To ensure refreshments are available for all Flexiplus customers, each passenger can choose one ...

Can I take refreshments with me?

Yes. You can choose to enjoy your refreshments in the lounge or take them with you for your journey.If you would like to take refreshments away, please ask a member of the lounge team for a grab-and-go bag.

Is alcohol available in the Flexiplus Lounge?

No. Alcohol is not served in the Flexiplus Lounge.

Can you cater for dietary requirements?

We aim to offer a varied selection of refreshments, including options that may suit different dietary preferences. Please check product labels for allergen information and speak to a member of the lounge team if you need assistance.

What refreshments are available in the lounge?

Whether you are travelling with us in the morning or later in the day, there is a selection of complimentary light refreshments to enjoy in the Flexiplus Lounge during opening hours.For breakfast, choose from breakfast rolls, pastries, cereals, po...

What happens if I arrive early?

We appreciate journey times can vary and that sometimes you may arrive earlier than planned. If you arrive before your booked departure,and you wish to travel earlier, we may be able to accommodate you on an earlier service, subject to your ticket...