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I need to cancel my booking; will I still collect Avios?
Any cancelled bookings will not receive Avios.
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I didn’t turn up for my journey, will I still collect Avios?
No-show / missed departures will not receive Avios.
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I have booked through a travel agent. Can I still collect Avios?
No, to collect Avios you must book directly with LeShuttle.
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Can I transfer my Avios once awarded?
Avios cannot be transferred to another member account.
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Is there a minimum/maximum spend?
No minimum spend is required and there is no maximum number of Avios that can be collected in a single transaction.
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Can I add more than one British Airways Club membership number to collect Avios?
Only one British Airways Club membership number can be added to your travel booking with LeShuttle. All Avios collected for the total cost of the travel will be applied to the chosen Avios account.
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I amended my booking, will I get Avios on the full amount of my new booking?
Yes you will receive Avios on the new total amount, minus any creation or amendment fees, subject to standard Avios earning terms conditions.
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I am an existing British Airways Club membership number but don't know my membership number. Where can I find it?
You can find your British Airways Club membership number (the same as your British Airways Club number) by logging into your Avios member account at www.avios.comYou can also find your British Airways Club membership number at the bottom of any ma...
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I have a query about my Avios Account
If you have any queries about your Avios account, please visit the Avios Help Centre.It won't accept my British Airways Club membership number to earn Avios?The British Airways Club membership number, date of birth entered and the name on your Clu...
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I’ve booked my travel through a third party (such as a travel agent or tour operator). What should I do if I have a question or complaint?
As your booking was made through a third party, your contract is with them rather than directly with LeShuttle. Therefore, any queries or concerns should be directed to your travel agent or tour operator, who will be best placed to assist you.
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How will Flexiplus customers be affected?
Folkestone to CalaisWhen leaving Folkestone (UK), Flexiplus customers will benefit from a dedicated waiting lane in the vehicle dispatch area, which prioritises the release of Flexiplus vehicles into the EES zone. (Once in the EU’s EES zone, there...
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I have accessibility needs, how will the additional checks affect me?
At check-in, our staff will direct customers with assistance needs to a designated area within the EES zone. We have dedicated parking bays where travellers can register their details using a tablet with assistance from our trained team. Our staff...
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How can I get a history of my bookings?
You can access your bookings through your Club LeShuttle account for up to one year after your travel date. Once logged in, scroll down to the section for upcoming or past bookings. To view past bookings, click on "Past Bookings," then either sele...
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Entry/Exit System (EES)
What is the Entry/Exit System (EES)?The Entry/Exit System (EES) is a new EU regulation that records the biometric data (fingerprints and facial image) along with border crossing details of non-EU nationals entering or leaving the Schengen Area.Whe...
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Travelling with air riffles/air pistols
If you plan to travel with an air rifle or air pistol, you must carry the appropriate certification or license for the weapon. These firearms must be securely stored within the vehicle and declared at all checkpoints throughout your journey. The t...
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Can I make a booking if I don’t have a Club LeShuttle Account?
Yes, you do not need a Club LeShuttle account to make a booking, you can go ahead and book as a guest.
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What's the difference between Standard, and Standard Plus tickets?
StandardA Standard ticket can be booked for any duration, as either a single or return journey.it is not refundable.It can be used with a Flexiplus return ticket, or Standard return ticketWhen bookingWhen booking it will be offered alongside a Sta...
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Can I amend my Standard Plus ticket?
Your ability to modify a ticket depends on the original purchase date. Below are the guidelines based on when your ticket was purchased.Tickets Purchased Between March 5, 2025 and March 16, 2026Validity AmendmentsTickets are valid for the selecte...
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Making a booking
Help and advice on ticket types, vehicles, and more
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Managing & Changing Bookings
How to update/change your booking or account information
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Travelling with us
Information about travelling with LeShuttle
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Coach travel
General information for coach companies and travel agents.
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Pet travel
Everything you need to know about travelling with your pet on LeShuttle
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Club LeShuttle
Information about Club LeShuttle accounts (previously LeShuttle Members Account)
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Avios and LeShuttle
Further information on how to Collect and Spend Avios with LeShuttle