-
How does the coach get on the shuttle?
It is very simple. Having passed through Check-in, coaches must proceed to the parking area for high vehicles adjacent to the terminal building for exit checks to be completed. Passengers can then visit the Passenger Terminal Building for all of y...
-
I've lost my British passport in France what should I do?
If you're abroad, report any passport losses or thefts to the local police in the country you're in as soon as possible. You'll need the crime reference details for the LS01 form.You should also report the theft or loss to the UK embassy, consulat...
-
Does my baby need a passport?
All children who are not already included on a current valid British passport will need to hold their own passport if they are to travel abroad. For further information please visit:https://www.gov.uk/get-a-child-passport/overview
-
Are there any other pet controls after I have checked-in?
Travel Calais to FolkestoneNo, after a satisfactory check, display the sticker received at the Pet Reception Building on our Calais Terminal in your windscreen and head to check-in.Travel Folkestone to CalaisFrom 1st January 2021 you will need to ...
-
How often does my pet have to have a blood test?
Blood test is no longer required if you are entering the UK from EU and listed non-EU countriesBlood sample must be taken at least 30 days after rabies vaccination if entering the UK from unlisted non-EU countries.Visit the DEFRA website for furth...
-
What charge cards are required?
At our Folkestone Terminal, Engie car chargers are programmed to work with any operator cards, or you can pay using any contactless payment method to get the charge which costs 0.50 pence per kwh;At our Calais Terminal, Engie car chargers are prog...
-
What personal food, plant and animal products can I transport into the UK from France
Full details can be found on gov.uk:https://www.gov.uk/guidance/personal-food-plant-and-animal-product-imports
-
I'm blocked from accessing the LeShuttle website
To reduce the risk from cyber-attacks we block access to our website from certain high-risk countries, or if we detect an anonymous proxy being used.If you believe you may have been blocked in error, it may be that your IP address was previously a...
-
I am travelling with my rabbit, what do I need to do?
Your vet will need to complete a Veterinary Certificate. Please ask your vet for more details. You will be required to take your rabbit’s Veterinary Certificate with you in both direction of travel should you be stopped by French Border Controls. ...
-
I have a double decker coach; Can I still travel on LeShuttle?
Yes, as long as your vehicle is under 4.2 metres/13 ft 9 ins in height.
-
Why charge at our LeShuttle terminals?
Dedicated spaces at both our UK and France terminalsFast charge your car in less time that it takes to cross the channel!All major types of electric car provided for (CHAdeMO, AC Type2, Tesla)Fast and slow charge cables for universal and hybrid el...
-
Notice something amiss?
If you have any problems, or notice something amiss with our electric car chargers, please contact a LeShuttle representative at the Customer Service and Information Desk.
-
What happens in the event of an accident?
Our staff are fully trained in Health and Safety and are able to give First Aid. They are fully aware of the evacuation procedures. Fire fighters are always on site.
-
Can you smoke on the train?
For reasons of safety, smoking is not allowed as it interferes with the fire detection systems.
-
Can I travel with Christmas Crackers?
Feel free to bring Christmas crackers with you when traveling on our service! Just ensure they are securely packed and comply with safety guidelines to avoid any complications during your journey. Upon arrival, kindly notify our security team for ...
-
Do LeShuttle offer a Blue Light or NHS Discount?
LeShuttle does not offer discounts for Blue Light card holders at this time. However, by opening a Club LeShuttle Account, you'll be part of our loyalty scheme and among the first to hear about any upcoming promotions or special offers.
-
Registering Your Wheelchair Adapted Vehicle (WAV) on Your Club LeShuttle Account
If your vehicle has been specifically modified as a Wheelchair Adapted Vehicle (WAV) — for example, to accommodate ramps, hoists, or large mobility devices — and is larger than a standard-sized car, you are welcome to register it on your Club LeSh...
-
Tapeworm treatment for dogs travelling to the UK
To travel to the UK from the EU, all dogs must receive a tapeworm treatment that meets the following requirements:Timing: The treatment must be administered by a veterinarian at least 24 hours and no more than 120 hours (5 days) before arriving in...
-
Booking multiple vehicles on LeShuttle
Planning to travel with more than one vehicle? We’re here to help make the process smooth and straightforward. Whether you're booking a few vehicles or organizing a larger group trip, here’s everything you need to know:Booking Multiple Vehicles On...
-
Travelling with a Hire Car on LeShuttle: What You Need to Know
Planning to travel with a hire car on LeShuttle? Here’s everything you need to ensure a smooth journey.Check Your Permissions and CoverBefore setting off, confirm with your hire company that you are permitted to take the vehicle abroad. You must c...
-
Personal Travel Insurance
Personal Travel Insurance, provided by AXA, is available for purchase online when making your booking. You have the option to buy it either with or without European Motor Breakdown Cover.For full details on coverage, please refer to your policy do...
-
European Motor Breakdown Cover
European Motor Breakdown Cover, provided by the RAC, is available for purchase online when making your booking. You have the option to buy it either with or without Personal Travel Insurance.For full details on coverage, please refer to your polic...
-
Parking near Calais
Planning to Park in Calais and Continue Your Journey by Train, Taxi or Bus?If you’re considering parking your car in Calais before traveling onwards by train, taxi or bus, there are numerous parking options available in and around the area.Parking...
-
Can I amend my Flexiplus ticket?
Your ability to modify or cancel a ticket depends on the original purchase date. Please refer to the guidelines below.Tickets Purchased Before March 5, 2025Valid for one year from the purchase date.Changes allowed, subject to availability and any ...
-
Can I amend my Short Stay Flexiplus ticket?
Tickets Purchased Before March 5, 2025Valid for one year from the purchase date.Travel date changes allowed, subject to availability and peak day charges.Once the outward journey is taken, the return must be used by midnight on the 5th calendar da...
-
Can I amend my Standard ticket?
Your ability to modify a ticket depends on the original purchase date.Tickets Purchased Before March 5, 2025Valid for one year from the purchase date.Travel date changes are allowed, subject to availability and any fare difference.Changes must be ...
-
Can I amend my Short Stay Saver ticket?
Your ability to modify a ticket depends on the original purchase date.Tickets Purchased Before March 5, 2025Valid for one year from the purchase date.Travel date changes are allowed, subject to availability and any fare difference.Changes must be ...
-
Which ticket is best for me?
When planning a trip, it's essential to fully understand the terms and conditions associated with your travel bookings. All of our tickets come with specific terms and conditions, which we have summarised below for your convenience. Day/Overnight ...
-
Can I amend my Day/Overnight ticket?
Your ability to amend a ticket depends on the original purchase date.Tickets Purchased Before March 5, 2025These tickets remain valid for one year from the purchase date.You may change your travel date, subject to availability and any fare differe...
-
Making a booking for a coach with LeShuttle
To book a coach journey with our service, please contact our dedicated Coach Sales Centre. Our team will guide you through the booking process and answer any questions you may have.To make an enquiry, email us at coachsales@eurotunnel.com.Our Coac...