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Travelling with a van on LeShuttle
Vans can be accepted on our passenger service as along as the AGW (Actual Gross Weight) does not exceed 3.5 tonnes, and the goods are for private use only. The AGW information will be identified on your vehicle registration document, where it may ...
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What happens if I miss my departure time?
We understand that travel plans don’t always go as expected. However, it’s important to be aware that the consequences of missing your scheduled departure may vary depending on your ticket type.Please note: Our ticket terms were updated on 5 March...
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I've lost my password
Club LeShuttle AccountsClick here to quickly and easily reset your password for your Club LeShuttle accountTo add API to a booking made with a Club LeShuttle account, simply log into your account and view the specific booking to add/amend the API....
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Where do I check-in my pet on the Calais Terminal?
Simply follow the paw print signs to the Pet Reception building, located before check-in on the Calais Terminal.
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I do not have a password for my booking
Club LeShuttle account bookingsIf you made the booking yourself, it's likely you made the booking using your Club LeShuttle account. To access your booking you need to log in with your email address and a password you specified when you created yo...
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What your vet needs to know about your pet's official travel documents
When the Official Veterinarian "OV" is completing your pet’s official travel documents (Animal Health Certificate or EU Pet Passport), make sure the date of implantation or date of reading of the microchip is the same date, or before, the date of ...
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Are there toilets onboard the shuttle?
Unfortunately, we are unable to guarantee access to toilet facilities on the shuttles. We provide award-winning toilet facilities – including disabled toilet facilities – in our passenger terminal buildings which we recommend all passengers take a...
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How long does the crossing last?
The crossing takes approximately 35min, platform to platform.
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I've made my booking the wrong way around
It is not possible to amend the direction of a confirmed booking. In order to travel, you will need to make a new booking in the correct direction. *Please refer to the Terms and Conditions to see the options available in relation to the incorrect...
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Does my dog need a tapeworm treatment for travelling to the EU?
No, this worm treatment is only required travelling from Calais to Folkestone
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Are there any designated pet exercise areas on either Terminal?
Yes, you will find dedicated pet exercise areas throughout the site at both terminals. These are all clearly marked in yellow. You will also find a pet exercise area behind the fuel garage, once you’ve disembarked your shuttle on arrival in the U...
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How do I find my Shareholder personal reference number?
Please send an email to shareholder.info@eurotunnel.com , confirming your surname, first name and address. Your shareholder personal reference will be emailed back to you. Please note that such requests cannot be made by telephone.
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Do I need my booking number when I visit the Pet Reception?
Yes, please bring your booking confirmation number. This will help identify your booking and speed up the pet check-in process.At the UK Pet Reception from 1st January 2021 you should also bring with you your pet's Animal Health Certificate and th...
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Is there a Duty Free Shop?
Now that the UK has left the EU, Folkestone and Calais Duty Free shops offer you incredible deals!Every person making a Duty Free purchase will be required to present a QR code when visiting the Duty Free shops. The person who has booked the cross...
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Do I have to bring my pet inside the Pet Reception?
Yes, please bring your pet into the Pet Reception.
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Are there any pet checks carried out when I travel from the Continent?
Yes, mandatory checks are required when travelling with your pet(s) from the Continent. Read our Pet Travel Scheme checklist before travelling or visit the DEFRA website for further details. Please Note, you MUST visit the Pet Reception building ...
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Are there any pet checks when I travel from the United Kingdom?
Yes, from 1st January 2021 mandatory checks are required when travelling with your pet(s) from the UK. Read our Pet Travel Scheme Checklist before travelling or visit the DEFRA website for further details.
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What are the health requirements for bringing a pet to France?
Your dog, cat or ferret will need to be microchipped, have the correct pet documentation and a valid vaccination against rabies. Read our Pet Travel Scheme Checklist before travelling or visit the DEFRA website for further details.
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Guide and Assistance dogs
LeShuttle is an authorised pet carrier and does not prevent any dog from accessing its service where the animal meets the requirements of the DEFRA Pet Travel Scheme (PETS) and EU entry requirements.The Assistance Dogs International (ADI) and Inte...
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Can I add pets to a booking I have made already?
Yes you can. Pets can be added to your booking any time prior to travel.With guest bookings you can do this online using the password which was in your emailed booking confirmation or if you booked on your Club LeShuttle account you can log in to ...
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Does my dog need a muzzle when travelling?
Pet owners must remain responsible for their dogs at all times. If your dog usually wears a muzzle then we would advise you continue to use it.
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Where are pets kept whilst on-board the shuttle?
Your pet stays with you in your vehicle during the 35 minute crossing.
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Where can I find a local vet?
In the UKPlease click here to find a list of local vets near our Folkestone terminal.In FrancePlease click here to find a list of local vets near our Calais terminal. Please note payment in cash may be required by some French vets.
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What is the minimum check-in time at the Pet Reception?
Please check in your pet at least 1 hour, and no more than 4 hours before your booked departure.
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What documentation does my pet need to travel?
The UK is now classified as a Part 2 listed third country under the EU Pet Travel Scheme, previous rules no longer apply. Here’s what pet owners need to know for a smooth journey.EU Pet Passports Issued in Great Britain Are No Longer ValidEU Pet P...
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Can I claim the Tax back on goods bought in the United Kingdom?
The Tax Free Goods scheme is only open to persons travelling directly between the United Kingdom and NON EU countries, anyone leaving the United Kingdom and entering into an EU country i.e France etc cannot make a claim to have the tax refunded. F...
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Can I take my horse to the Continent?
Eurotunnel Le Shuttle are able to transport domestic equidae on its single deck passenger shuttles. Horses must travel in a horse transporter of the appropriate standard and must have Type 2 transporter of the appropriate certificate of inspection...
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Do you need a passenger list?
Not unless you are carrying football supporters or have LeShuttle insurance with your booking.
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I have a group of football supporters travelling on my coach. What information will you need from us?
We need a full passenger list, the duration and details of the match they will be attending. This information must be notified to our Coach Sales Centre no less than 48 hours prior to departure.
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Can my coach tow a trailer?
Yes, as long as the coach plus trailer combination does not exceed 18 metres in length.