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New Restrictions on Meat and Dairy Imports
To combat the spread of foot and mouth disease (FMD) amid rising cases across Europe, the UK Government has implemented new measures. Starting from Saturday, 12th April 2025, travellers will be prohibited from bringing cattle, sheep, goat, and pig...
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Advance Passenger Information (API): What is it, what do you need to provide and how do you provide it.
What is Advance Passenger Information (API)?Advance Passenger Information (API) is a requirement from the UK Home Office for all UK ports and airports to collect specific passport or identity card details from every individual entering or leaving ...
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If you are seeing errors in the LeShuttle app
Before contacting us for help, most issues can be solved by trying one of the 3 options below:Force-close, and then re-open the app (How to on iOS and Android)Log out of the app and back in (How-to log out of the app)Uninstall the app and reinstal...
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How will my VAT refund be paid?
Your refund will be determined by the method you choose to receive it. It will either be cash or put onto the credit card used to make the purchases.
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Is there a time limit for customs approval?
Yes. The time limit for customs approval is three months after the month of purchase for a credit card refund, or 21 days from the date of purchase for an immediate refund.
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What is the minimum spend for tax-free shopping in France?
There is a minimum spend of €100.01 in France to be eligible for tax-free shopping. Other EU countries have different minimum spends.
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My booking isn't displayed in the LeShuttle app
Bookings made with your LeShuttle app or Club LeShuttle account can take a few minutes for it to be displayed in the app. Usually by the time you receive your booking confirmation email it should be visible.If it's not visible, on the home screen ...
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Where can I download the app from?
The app is available on the Apple App Store, and Google Play store.
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Can I still use my UK drivers licence to drive in mainland Europe after the UK left the EU?
Yes, but you will also need extra documents to drive in Europe from January 2021. More than ever before, it’s really important to make sure you have the right driving documents before you travel. For full details, check the latest government advic...
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Will I need a visa to travel to the EU?
If you’re a tourist, you won’t need a visa for short trips to most EU countries, Iceland, Liechtenstein, Norway and Switzerland, and you’ll be able to stay for up to 90 days in any 180-day period. Different rules apply to Bulgaria, Croatia, Cyprus...
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How will Brexit affect my passport?
Different rules now apply to your passport if you’re a British citizen travelling to the EU from January 2021. You can check here whether your passport is valid online, as you may need to renew your it earlier than planned.
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What is the definition of commercial goods?
Please consult the HMRC for information and advice.Taking commercial goods out of Great Britain in your baggageMore information
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Tesco Clubcard Codes – How to Redeem for LeShuttle Bookings
You can convert your Tesco Clubcard Vouchers into Reward Partner Codes on tesco.com and use them towards LeShuttle bookings.Important Information:Club LeShuttle Account Required – You must have a Club LeShuttle account to redeem your Tesco Clubcar...
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Dangerous Goods
Dangerous Goods transported commercially are not permitted on the passenger service. For further information please contact 08448 79 73 79 (Calls cost up to 7p/min + your phone company's access charge).
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How do I check-in if I have booked using Tesco Clubcard Codes?
If you have paid for your booking in full with Tesco Clubcard Codes, enter your eight digit booking reference number at the auto check-in booth and follow the instructions displayed.If your booking has been partially paid by credit/debit card you ...
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If I amend my booking, can I pay any supplement by using additional Tesco Clubcard codes?
No, once your booking has been confirmed, additional payments/supplements must be paid for by credit/debit card at the time of amendment.
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Can we give our Tesco Clubcard Codes to somebody else?
No, the name on the booking must correspond to the name on all the vouchers.
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Why can I not book a single from Calais using my Tesco Clubcard Codes?
As a UK based promotion this is the agreement with Tesco.
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How many Avios will I earn?
You can collect 3 Avios per £1 spent on Day Trip Overnight, Short Stay Saver, Standard and Standard Plus tickets. You can collect 6 Avios per £1 spent on Short Stay Flexiplus and Flexiplus tickets. For payment in Euros the system will convert the...
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How long do I have to book from redeeming my Avios for an Avios-LeShuttle voucher?
The Avios-LeShuttle voucher will expire 12 months from the day it is issued at www.avios.com/spend-avios. If a voucher expires no refunds will be given and no Avios will be credited back to your account.
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What devices are support by the app?
For iOS, the app is supported on devices running iOS14 and newer.For Android, the app is supported on devices running Android 8.On older devices, some features and functionality may be degraded or not available.
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How do I open a Club LeShuttle Account?
Go to www.leshuttle.com and select My Booking (top right at the home page). Select create account.To open and account you must have an active email account and mobile number.
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Will I earn Avios on the full amount that I spend?
Avios are collected on the total ticket price. Avios are also collected on accessories (roof rack, roof box, bike rack, caravan, trailer).You will not earn Avios on:Pet supplementsGroup or multiple vehicle bookings made with our Customer Support T...
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Do I have to use the full voucher amount when I book?
If the value of the Avios-LeShuttle voucher is greater than the value of the booking, the remaining voucher value will be lost (the cost of the outbound ticket will be increased to use the entirety of the voucher value). No credit / refund will be...
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What permissions does the app need on my device, and why?
For the app to function at it's best, it requires Location services to be enabled (set to Always and Precise Location) and Notifications.Location servicesOur app uses your current location, only when you have an upcoming booking) to trigger push-n...
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Updating your Club LeShuttle account details
Managing Your Personal Details OnlineYou can easily update your personal details by logging into your account and selecting the Personal Details section.From there, you can:Reset your passwordUpdate your email or postal addressChange your security...
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Do I need to supply passenger details for every booking I make?
Yes, the passenger details for each person travelling on every booking must be supplied.Club LeShuttle account holders will be able to store and automatically add API for future bookings.See our how-to guides for more information
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Where do I need to enter my Avios membership details?
You must enter your British Airways Club membership number on the Confirmation Page once you have completed your booking with LeShuttle. Your British Airways Club membership number, date of birth and the name on your Club LeShuttle account must ma...
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Can I give my Avios-LeShuttle voucher code to somebody else?
The name on the booking should correspond to the name on the Avios account.
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Adding/importing bookings to your Club LeShuttle account
If you made your booking directly with LeShuttle as a "guest," you can import it into your Club LeShuttle account. Simply go to the 'My Account' page on leshuttle.com, navigate to 'Upcoming Bookings,' and select 'Import a booking.'Please note that...