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What is the definition of commercial goods?
Please consult the HMRC for information and advice.Taking commercial goods out of Great Britain in your baggageMore information
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Tesco Clubcard Codes – How to Redeem for LeShuttle Bookings
You can convert your Tesco Clubcard Vouchers into Reward Partner Codes on tesco.com and use them towards LeShuttle bookings.Important Information:Club LeShuttle Account Required – You must have a Club LeShuttle account to redeem your Tesco Clubcar...
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Dangerous Goods
Dangerous Goods transported commercially are not permitted on the passenger service. For further information please contact 08448 79 73 79 (Calls cost up to 7p/min + your phone company's access charge).
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How do I check-in if I have booked using Tesco Clubcard Codes?
If you have paid for your booking in full with Tesco Clubcard Codes, enter your eight digit booking reference number at the auto check-in booth and follow the instructions displayed.If your booking has been partially paid by credit/debit card you ...
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If I amend my booking, can I pay any supplement by using additional Tesco Clubcard codes?
No, once your booking has been confirmed, additional payments/supplements must be paid for by credit/debit card at the time of amendment.
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Can we give our Tesco Clubcard Codes to somebody else?
No, the name on the booking must correspond to the name on all the vouchers.
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How many Avios will I earn?
You can collect 3 Avios per £1 spent on Day Trip Overnight, Short Stay Saver, Standard and Standard Plus tickets. You can collect 6 Avios per £1 spent on Short Stay Flexiplus and Flexiplus tickets. For payment in Euros the system will convert the...
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How long do I have to book from redeeming my Avios for an Avios-LeShuttle voucher?
The Avios-LeShuttle voucher will expire 12 months from the day it is issued at www.avios.com/spend-avios. If a voucher expires no refunds will be given and no Avios will be credited back to your account.
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What devices are support by the app?
For iOS, the app is supported on devices running iOS14 and newer.For Android, the app is supported on devices running Android 8.On older devices, some features and functionality may be degraded or not available.
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How do I open a Club LeShuttle Account?
Go to www.leshuttle.com and select My Booking (top right at the home page). Select create account.To open and account you must have an active email account and mobile number.
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Will I earn Avios on the full amount that I spend?
Avios are collected on the total ticket price. Avios are also collected on accessories (roof rack, roof box, bike rack, caravan, trailer).You will not earn Avios on:Pet supplementsGroup or multiple vehicle bookings made with our Customer Support T...
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Do I have to use the full voucher amount when I book?
If the value of the Avios-LeShuttle voucher is greater than the value of the booking, the remaining voucher value will be lost (the cost of the outbound ticket will be increased to use the entirety of the voucher value). No credit / refund will be...
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What permissions does the app need on my device, and why?
For the app to function at it's best, it requires Location services to be enabled (set to Always and Precise Location) and Notifications.Location servicesOur app uses your current location, only when you have an upcoming booking) to trigger push-n...
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Updating your Club LeShuttle account details
Managing Your Personal Details OnlineYou can easily update your personal details by logging into your account and selecting the Personal Details section.From there, you can:Reset your passwordUpdate your email or postal addressChange your security...
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Do I need to supply passenger details for every booking I make?
Yes, the passenger details for each person travelling on every booking must be supplied.Club LeShuttle account holders will be able to store and automatically add API for future bookings.See our how-to guides for more information
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Where do I need to enter my Avios membership details?
You must enter your British Airways Club membership number on the Confirmation Page once you have completed your booking with LeShuttle. Your British Airways Club membership number, date of birth and the name on your Club LeShuttle account must ma...
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Can I give my Avios-LeShuttle voucher code to somebody else?
The name on the booking should correspond to the name on the Avios account.
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Adding/importing bookings to your Club LeShuttle account
If you made your booking directly with LeShuttle as a "guest," you can import it into your Club LeShuttle account. Simply go to the 'My Account' page on leshuttle.com, navigate to 'Upcoming Bookings,' and select 'Import a booking.'Please note that...
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How do I select the loyalty account that will receive Avios?
Once you complete your booking, on the confirmation page, you will be able to enter your Avios membership number and personal details. The details must match the BA Membership number, date of birth and name on your Avios account, and you must have...
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Can I spend an Avios-LeShuttle voucher and a Tesco voucher in the same booking?
No, redemption of an Avios-LeShuttle voucher will exclude you from being able to use a Tesco voucher in the same booking.
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Which countries will have access to my API?
Your Advance Passenger Information will only be passed to UK Home Office.
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When will my Avios be credited to my account?
Avios are awarded once your journey has been completed with LeShuttle (not after the booking). Avios will then be awarded to your account within 30 days.
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Can I spend an Avios-LeShuttle voucher and a Compensation / Credit Voucher (CV) in the same booking?
Yes a Compensation / Credit Voucher (CV) can be used as part payment in the same booking as an Avios-LeShuttle voucher. If used in conjunction with a Credit Voucher, the value of the Avios-LeShuttle voucher will be redeemed against the booking first.
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My offers and competitions are not showing in my account
Your personalised offers and competitions may not display if your browser is blocking Targeting cookies, or if you are using an Adblocking or privacy extension/plugin.Solutions you can try:Whitelist eurotunnel.com in your adblocking or privacy set...
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Is my data safe?
Once collected, your information is stored on our secure systems and sent in an encrypted format to UK Home Office when you travel.Your data will only be kept on our systems if you give your explicit consent by opting to store your API details for...
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Can I earn Avios when I am spending a Compensation or Credit voucher?
Customers spending a Compensation Voucher or a Credit Voucher (CV) won't earn Avios on the part of the booking paid for using the Compensation Voucher or Credit Voucher. However they will still earn Avios on the part of the booking paid for using ...
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My Avios-LeShuttle voucher reference isn’t working?
Your Avios-LeShuttle voucher may be invalid, expired or been redeemed. If you need assistance contact the LeShuttle Customer Support Team here.
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Can I earn Avios when I am spending a Tesco voucher as part payment / full payment for a LeShuttle booking?
Customers spending a Tesco voucher on their booking are unable to earn Avios points. If you want to redeem a Tesco voucher then you cannot redeem and Avios-LeShuttle voucher in the same booking.
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How do I check-in if I have booked using Avios-LeShuttle voucher?
If you have paid for your booking in full with Avios-LeShuttle vouchers, enter your eight digit booking reference number at the self check-in booth and follow the instructions displayed. If your booking has been partially paid by credit / debit ca...
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Is it safe to store my details?
At LeShuttle, we take the security of your personal and payment information seriously. Here's how we protect your data:Secure Data Transfer and StorageAll information you provide is securely transmitted using HTTPS encryption, ensuring it’s protec...