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I've been locked out of my booking or account
If you are locked out of your Club LeShuttleaccount due to too many incorrect password attempts, you can either wait 4hrs before trying again, or reset your password to regain access immediately.Reset your passwordIf you are locked out of your boo...
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What personal food, plant and animal products can I transport into France from the UK
Full details can be found on douane.gouv.fr:https://www.douane.gouv.fr/sites/default/files/2021-03/10/travellers-what-kinds-of-food-and-plants-can-you-bring-with-you.pdf
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How do I register to purchase Duty Free goods at the LeShuttle terminal?
Each passenger who wishes to make duty free purchases will need their own individual QR code. This QR code is presented at the Duty Free shops till before the purchase is made. Please note that you cannot purchase duty free products at the LeShutt...
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How do I log into my booking?
Club LeShuttle account holders - Log into your account, (using your registered email address and password)Guest/Direct bookings - click here to log in using your booking reference number and password (found on your booking confirmation email)Trade...
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What if my desired travel date is not available yet?
Choose your direction and date of travel as usual from the fare finder.If your desired travel date (outbound or return) exceeds the current latest available travel date, you will see the following pop-up, giving you the option to either select dif...
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Can I change my vehicle details on arrival?
Yes - subject to availability and difference in price. We recommend you make any changes in advance online, via our Contact Centre by phone, or by Live Chat prior to travel as space on the day may be very limited.
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Why have your prices changed/increased since the last time I looked?
Our fares are based on two factors:The size of the vehicle you are bookingThe demand for travel on a specific day/departureTicket prices can increase over time as the day of travel gets closer as the amount of space available on our shuttles decre...
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What should I do if I think I’ve been allocated to the wrong section of the shuttle?
If you have any doubt, questions or concerns, it’s best to contact us via our Contact Centre by phone or Live Chat.
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Will I pay more if I'm towing a trailer or caravan?
Yes - you will have to pay for the extra space a trailer or caravan takes up on the shuttle. You will also be allocated to the single storey section to make sure you can load and unload from our shuttle with ease.Please make sure you measure anyth...
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Will adding a storage box, or putting bicycles on the rear of my car change the price I pay?
Anything extra on the top or rear of your car will change the dimensions and what space your vehicle takes up, therefore, this could change where you are allocated and the price you pay. If you decide after booking to add any kind of accessory, yo...
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Will adding a roof box, or putting bicycles on my roof change the price I pay?
Yes - Any vehicle over 1.85 meters in height, and vehicles with anything on the roof, will be unable to travel safely in the two storey section of our shuttles, so will be allocated to the single storey section. The price of a space in the single ...
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Does the number of people I have in my vehicle change the price?
No – the ticket price includes your vehicle and up to nine people. Vehicles that can take more than nine people are charged slightly differently, but the number of people in the vehicle does not change the price.
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Will the size of my vehicle change the price I pay?
Yes, for example it will cost more to travel on the shuttle in a Range Rover than in a Fiat 500.
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Why do you need to know what sort of vehicle I have?
The vehicles that travel on our shuttles come in all shapes and sizes. In order to make the best use of the capacity on the shuttles, and ensure we have the right type of space allocated, we need to know the length, height and any special requirem...
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LeShuttle complaints procedure
LeShuttle is committed to providing the highest quality service but sometimes problems arise which result in a product or service falling short of a customer's expectation.Our aim is to deal quickly and effectively with such problems and to provid...
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Amending your vehicle details
Our reservation system allocates space on the shuttle based on your vehicle’s dimensions. If you’re travelling with a different vehicle than originally booked, or adding accessories to your vehicle it’s essential to update your booking either:Onli...
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How far in advance can I book?
We typically release availability at least 11 months in advance. You can view the most up-to-date booking options directly on our website.What if my preferred travel dates aren’t available yet?If you're making a new booking and your desired dates ...
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Will there be a charge if I pay using my credit card?
We do not apply additional charges for credit card payments. The fares are the same when booking online or via our Contact Centre. Please note there may be a booking creation fee is making a booking via our Contact Centre that can be made online.
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Vehicle types and sizes
To correctly allocate you a space on our shuttles we need to know the dimensions of the vehicle you are travelling with.This can be easily done using one of three methods;1. Vehicle registrationIf your vehicle is registered in the UK or France, yo...
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Can I buy a ticket on arrival?
In most cases, yes—you can buy a ticket upon arrival. However, during peak travel times, service disruptions, or periods of degraded service, we may need to restrict ticket purchases at check-in.To avoid disappointment, we strongly recommend booki...
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What happens if my ticket expires?
All standard LeShuttle tickets are non-refundable but remain valid for one year from the booking date*, as long as they have not expired. Once a ticket expires, it can no longer be used for travel and will be forfeited.*some exclusions applyTravel...
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Will I receive tickets before I travel?
LeShuttle no longer issues printed tickets before departure. On arrival at our check-in booths, please have your booking reference to hand and follow the instructions displayed on the check-in screens.
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I have left my passport at home can I still travel?
No, a valid passport must be presented with you in person on the day of departure and your return. No passport with you means you are unable to travel on LeShuttle.
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My Passport has expired can I still travel?
No, you are only allowed to travel abroad using a valid passport.A valid passport is essential when you travel abroad. Although your passport has been issued for 10 years (5 years for children), some overseas countries have an immigration requirem...
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Do I need a passport?
Citizens of the EU, EEA and Switzerland– You will need a passport that is valid for the duration of your stay in the UK, ID cards are no longer accepted unless exempt.Click here for more information.UK passport holders- If you are travelling from ...
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I'm pregnant can I still travel with LeShuttle?
LeShuttle does not impose any restrictions upon the travel of pregnant woman. We would recommend that you check the opinion of your Doctor and your travel insurers before booking.
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I need to have Oxygen Cylinders in the car
Oxygen is permitted for travel on the passenger shuttles. We do not have a fixed limit for how many cylinders can be carried, however between 2-3 bottles for personal use would be the normal amount carried.Customers must declare gas cylinders/oxyg...
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We are sharing a car, are there any parking facilities at your Folkestone terminal?
LeShuttle does not have any parking facilities so you will be required to meet fellow travellers elsewhere.
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Can I carry spare fuel?
Additional fuel may be carried up to the following limits:Plastic containers: 3 x 10 litresMetal containers: 1 x 20 litres(A maximum total of 30 litres)Please see "Carriage of reserve fuel containers" for full details
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Can I travel in my LPG vehicle?
We do not accept any vehicles that are fitted with LPG or dual fuel tanks. If ever LeShuttle decides to make a change to the LPG policy, it will be made public, and customers will be informed.Unsure which fuel-type your vehicle uses?