How do I cancel a booking

If you wish to amend rather than cancel a booking, you can do so via LeShuttle.

Unused bookings made with the below ticket types can be cancelled online (excluding bookings made with vouchers, or with pets or insurance):

  • Standard Refundable (not "Standard" - see ticket terms and conditions)
  • Flexiplus / Short Stay Flexiplus*
  • Frequent Traveller / Frequent Traveller Flexiplus

To cancel a booking online:

For all other bookings please submit a cancellation request.

If you wish to cancel a part-travelled booking, please call our Contact Centre.

* bookings upgraded from Standard to Flexiplus or Short Stay Saver to Short Stay Flexiplus will be only be eligible for a refund of the upgrade cost, not the total cost of the booking.