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I need an invoice for my booking
When you completed your booking, you received a Eurotunnel Booking Confirmation. This document serves as your proof of purchase, containing essential details such as your booking information, the amount paid, and the payment method (with only the ...
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Can LeShuttle check my pet travel documents in advance?
We are not able to check any documents before arriving at Pet Reception buildings. If you have any questions or concerns, please contact Defra for advice.
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Using Credit Vouchers or Tesco Clubcard Codes to make a booking on leshuttle.com
We only accept our own Credit Vouchers, Avios Vouchers and Tesco Clubcard Codes.We do not issue any other offer, or voucher/discount codes via any other websites.Credit VouchersA Club LeShuttle account is required in order to redeem a Credit Vouch...
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I've lost my booking confirmation email
You can request a new copy of your booking confirmation email, as long as you know your booking reference number and the email address that was used to book withRequest a new confirmation email
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What is the complaints procedure for delays or service issues related to the border authorities?
The UK and French border controls are outside of Le Shuttles control and operate independently from our operation. If you have concerns, queries or complaints about their operations you can contact them using the links below.UK Border Force:https:...
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What are the Pet Reception opening hours?
Facilities are available in both Folkestone and Calais to enable 24-hour pet check-in.For more information, see our dedicated Pet Travel page.
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I've been locked out of my booking or account
If you are locked out of your Club LeShuttleaccount due to too many incorrect password attempts, you can either wait 4hrs before trying again, or reset your password to regain access immediately.Reset your passwordIf you are locked out of your boo...
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What personal food, plant and animal products can I transport into France from the UK
Full details can be found on douane.gouv.fr:https://www.douane.gouv.fr/sites/default/files/2021-03/10/travellers-what-kinds-of-food-and-plants-can-you-bring-with-you.pdf
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How do I register to purchase Duty Free goods at the LeShuttle terminal?
Each passenger who wishes to make duty free purchases will need their own individual QR code. This QR code is presented at the Duty Free shops till before the purchase is made. Please note that you cannot purchase duty free products at the LeShutt...
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How do I log into my booking?
Club LeShuttle account holders - Log into your account, (using your registered email address and password)Guest/Direct bookings - click here to log in using your booking reference number and password (found on your booking confirmation email)Trade...