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Using a LeShuttle Credit Voucher to make a booking on leshuttle.com
We only accept our own Credit Vouchers, Avios Vouchers and Tesco Clubcard Codes.We do not issue any other offer, or voucher/discount codes via any other websites.Credit VouchersA Club LeShuttle account is required in order to redeem a Credit Vouch...
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I've lost my booking confirmation email
You can request a new copy of your booking confirmation email, as long as you know your booking reference number and the email address that was used to book withRequest a new confirmation email
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What is the complaints procedure for delays or service issues related to the border authorities?
The UK and French border controls are outside of Le Shuttles control and operate independently from our operation. If you have concerns, queries or complaints about their operations you can contact them using the links below.UK Border Force:https:...
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What are the Pet Reception opening hours?
Facilities are available in both Folkestone and Calais to enable 24-hour pet check-in.For more information, see our dedicated Pet Travel page.
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I've been locked out of my booking or account
If you are locked out of your Club LeShuttleaccount due to too many incorrect password attempts, you can either wait 4hrs before trying again, or reset your password to regain access immediately.Reset your passwordIf you are locked out of your boo...
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What personal food, plant and animal products can I transport into France from the UK
Full details can be found on douane.gouv.fr:https://www.douane.gouv.fr/sites/default/files/2021-03/10/travellers-what-kinds-of-food-and-plants-can-you-bring-with-you.pdf
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How do I log into my booking?
Club LeShuttle account holders - Log into your account, (using your registered email address and password)Guest/Direct bookings - click here to log in using your booking reference number and password (found on your booking confirmation email)Trade...
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What if my desired travel date is not available yet?
Choose your direction and date of travel as usual from the fare finder.If your desired travel date (outbound or return) exceeds the current latest available travel date, you will see the following pop-up, giving you the option to either select dif...
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Can I change my vehicle details on arrival?
Yes - subject to availability and difference in price. We recommend you make any changes in advance online, via our Contact Centre by phone, or by Live Chat prior to travel as space on the day may be very limited.
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Why have your prices changed/increased since the last time I looked?
Our fares are based on two factors:The size of the vehicle you are bookingThe demand for travel on a specific day/departureTicket prices can increase over time as the day of travel gets closer as the amount of space available on our shuttles decre...