-
Can I change my vehicle details on arrival?
Yes - subject to availability and difference in price. We recommend you make any changes in advance online, via our Contact Centre by phone, or by Live Chat prior to travel as space on the day may be very limited.
-
Why have your prices changed/increased since the last time I looked?
Our fares are based on two factors:The size of the vehicle you are bookingThe demand for travel on a specific day/departureTicket prices can increase over time as the day of travel gets closer as the amount of space available on our shuttles decre...
-
What should I do if I think I’ve been allocated to the wrong section of the shuttle?
If you have any doubt, questions or concerns, it’s best to contact us via our Contact Centre by phone or Live Chat.
-
Will I pay more if I'm towing a trailer or caravan?
Yes - you will have to pay for the extra space a trailer or caravan takes up on the shuttle. You will also be allocated to the single storey section to make sure you can load and unload from our shuttle with ease.Please make sure you measure anyth...
-
Will adding a storage box, or putting bicycles on the rear of my car change the price I pay?
Anything extra on the top or rear of your car will change the dimensions and what space your vehicle takes up, therefore, this could change where you are allocated and the price you pay. If you decide after booking to add any kind of accessory, yo...
-
Will adding a roof box, or putting bicycles on my roof change the price I pay?
Yes - Any vehicle over 1.85 meters in height, and vehicles with anything on the roof, will be unable to travel safely in the two storey section of our shuttles, so will be allocated to the single storey section. The price of a space in the single ...
-
Does the number of people I have in my vehicle change the price?
No – the ticket price includes your vehicle and up to nine people. Vehicles that can take more than nine people are charged slightly differently, but the number of people in the vehicle does not change the price.
-
Will the size of my vehicle change the price I pay?
Yes, for example it will cost more to travel on the shuttle in a Range Rover than in a Fiat 500.
-
Why do you need to know what sort of vehicle I have?
The vehicles that travel on our shuttles come in all shapes and sizes. In order to make the best use of the capacity on the shuttles, and ensure we have the right type of space allocated, we need to know the length, height and any special requirem...
-
LeShuttle complaints procedure
LeShuttle is committed to providing the highest quality service but sometimes problems arise which result in a product or service falling short of a customer's expectation.Our aim is to deal quickly and effectively with such problems and to provid...