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Can I add more than one British Airways Club membership number to collect Avios?

Only one British Airways Club membership number can be added to your travel booking with LeShuttle. All Avios collected for the total cost of the travel will be applied to the chosen Avios account.

I amended my booking, will I get Avios on the full amount of my new booking?

Yes you will receive Avios on the new total amount, minus any creation or amendment fees, subject to standard Avios earning terms conditions.

I am an existing British Airways Club membership number but don't know my membership number. Where can I find it?

You can find your British Airways Club membership number (the same as your British Airways Club number) by logging into your Avios member account at www.avios.comYou can also find your British Airways Club membership number at the bottom of any ma...

I have a query about my Avios Account

If you have any queries about your Avios account, please visit the Avios Help Centre.It won't accept my British Airways Club membership number to earn Avios?The British Airways Club membership number, date of birth entered and the name on your Clu...

I’ve booked my travel through a third party (such as a travel agent or tour operator). What should I do if I have a question or complaint?

As your booking was made through a third party, your contract is with them rather than directly with LeShuttle. Therefore, any queries or concerns should be directed to your travel agent or tour operator, who will be best placed to assist you.

How will Flexiplus customers be affected?

Folkestone to CalaisWhen leaving Folkestone (UK), Flexiplus customers will benefit from a dedicated waiting lane in the vehicle dispatch area, which prioritises the release of Flexiplus vehicles into the EES zone. (Once in the EU’s EES zone, there...

I have accessibility needs, how will the additional checks affect me?

At check-in, our staff will direct customers with assistance needs to a designated area within the EES zone. We have dedicated parking bays where travellers can register their details using a tablet with assistance from our trained team. Our staff...

How can I get a history of my bookings?

You can access your bookings through your Club LeShuttle account for up to one year after your travel date. Once logged in, scroll down to the section for upcoming or past bookings. To view past bookings, click on "Past Bookings," then either sele...

Entry/Exit System (EES)

What is the Entry/Exit System (EES)?The Entry/Exit System (EES) is a new EU regulation that records the biometric data (fingerprints and facial image) along with border crossing details of non-EU nationals entering or leaving the Schengen Area.Whe...

Travelling with air riffles/air pistols

If you plan to travel with an air rifle or air pistol, you must carry the appropriate certification or license for the weapon. These firearms must be securely stored within the vehicle and declared at all checkpoints throughout your journey. The t...