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Travelling with air riffles/air pistols
If you plan to travel with an air rifle or air pistol, you must carry the appropriate certification or license for the weapon. These firearms must be securely stored within the vehicle and declared at all checkpoints throughout your journey. The t...
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Can I make a booking if I don’t have a Club LeShuttle Account?
Yes, you do not need a Club LeShuttle account to make a booking, you can go ahead and book as a guest.
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What's the difference between Standard, and Standard Plus tickets?
StandardA Standard ticket can be booked for any duration, as either a single or return journey.it is not refundable.It can be used with a Flexiplus return ticket, or Standard return ticketWhen bookingWhen booking it will be offered alongside a Sta...
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Can I amend my Standard Plus ticket?
Your ability to modify a ticket depends on the original purchase date. Below are the guidelines based on when your ticket was purchased.Tickets Purchased Between March 5, 2025 and March 16, 2026Validity AmendmentsTickets are valid for the selecte...
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How do I register to purchase Duty Free goods at the LeShuttle terminal?
Each passenger who wishes to make duty free purchases will need their own individual QR code. This QR code is presented at the Duty Free shops till before the purchase is made. Please note that you cannot purchase duty free products at the LeShutt...
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Is the lounge accessible for customers with reduced mobility?
Yes. The Flexiplus Lounge has step-free access. If you need any support at any point during your journey, please speak to a member of the team, who will be happy to help.
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Is there Wi-Fi in the lounge?
Yes. Complimentary Wi-Fi is available throughout the Flexiplus Lounge.
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What should I do if I have a question or need help during my visit?
A member of the lounge team will be happy to help with access, refreshments or any questions about your onward journey.
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Where can I charge my electric vehicle?
In Folkestone, electric vehicle charging is available at the Passenger Terminal only. There are no EV charging points at the Flexiplus Lounge.If you're travelling from Calais, electric vehicle charging is available. Charging points are offered on ...
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Is the lounge suitable for children?
Yes. Families travelling with Flexiplus are welcome in the lounge.The Calais lounge includes a small children’s area with a TV. Complimentary children’s activity packs are also available, please ask a member of the lounge team during your visit. A...