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I have accessibility needs, how will the additional checks affect me?
At check-in, our staff will direct customers with assistance needs to a designated area within the EES zone. We have dedicated parking bays where travellers can register their details using a tablet with assistance from our trained team. Our staff...
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How can I get a history of my bookings?
You can access your bookings through your Club LeShuttle account for up to one year after your travel date. Once logged in, scroll down to the section for upcoming or past bookings. To view past bookings, click on "Past Bookings," then either sele...
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Entry/Exit System (EES)
What is the Entry/Exit System (EES)?The Entry/Exit System (EES) is a new EU regulation that records the biometric data (fingerprints and facial image) along with border crossing details of non-EU nationals entering or leaving the Schengen Area.Whe...
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Travelling with air riffles/air pistols
If you plan to travel with an air rifle or air pistol, you must carry the appropriate certification or license for the weapon. These firearms must be securely stored within the vehicle and declared at all checkpoints throughout your journey. The t...
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Can I make a booking if I don’t have a Club LeShuttle Account?
Yes, you do not need a Club LeShuttle account to make a booking, you can go ahead and book as a guest.
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What's the difference between Standard, and Standard Plus tickets?
StandardA Standard ticket can be booked for any duration, as either a single or return journey.it is not refundable.It can be used with a Flexiplus return ticket, or Standard return ticketWhen bookingWhen booking it will be offered alongside a Sta...
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Can I amend my Standard Plus ticket?
Your ability to modify a ticket depends on the original purchase date. Below are the guidelines based on when your ticket was purchased.Tickets Purchased Between March 5, 2025 and March 16, 2026Validity AmendmentsTickets are valid for the selecte...
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Making a booking
Help and advice on ticket types, vehicles, and more
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Managing & Changing Bookings
How to update/change your booking or account information
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Travelling with us
Information about travelling with LeShuttle