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What charge cards are required?
At our Folkestone Terminal, Engie car chargers are programmed to work with any operator cards, or you can pay using any contactless payment method to get the charge which costs 0.50 pence per kwh;At our Calais Terminal, Engie car chargers are prog...
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What personal food, plant and animal products can I transport into the UK from France
Full details can be found on gov.uk:https://www.gov.uk/guidance/personal-food-plant-and-animal-product-imports
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I'm blocked from accessing the LeShuttle website
To reduce the risk from cyber-attacks we block access to our website from certain high-risk countries, or if we detect an anonymous proxy being used.If you believe you may have been blocked in error, it may be that your IP address was previously a...
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I am travelling with my rabbit, what do I need to do?
Your vet will need to complete a Veterinary Certificate. Please ask your vet for more details. You will be required to take your rabbit’s Veterinary Certificate with you in both direction of travel should you be stopped by French Border Controls. ...
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I have a double decker coach; Can I still travel on LeShuttle?
Yes, as long as your vehicle is under 4.2 metres/13 ft 9 ins in height.
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Why charge at our LeShuttle terminals?
Dedicated spaces at both our UK and France terminalsFast charge your car in less time that it takes to cross the channel!All major types of electric car provided for (CHAdeMO, AC Type2, Tesla)Fast and slow charge cables for universal and hybrid el...
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Notice something amiss?
If you have any problems, or notice something amiss with our electric car chargers, please contact a LeShuttle representative at the Customer Service and Information Desk.
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What happens in the event of an accident?
Our staff are fully trained in Health and Safety and are able to give First Aid. They are fully aware of the evacuation procedures. Fire fighters are always on site.
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Can you smoke on the train?
For reasons of safety, smoking is not allowed as it interferes with the fire detection systems.
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Can I travel with Christmas Crackers?
Feel free to bring Christmas crackers with you when traveling on our service! Just ensure they are securely packed and comply with safety guidelines to avoid any complications during your journey. Upon arrival, kindly notify our security team for ...
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Do LeShuttle offer a Blue Light or NHS Discount?
LeShuttle does not offer discounts for Blue Light card holders at this time. However, by opening a Club LeShuttle Account, you'll be part of our loyalty scheme and among the first to hear about any upcoming promotions or special offers.
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Registering Your Wheelchair Adapted Vehicle (WAV) on Your Club LeShuttle Account
If your vehicle has been specifically modified as a Wheelchair Adapted Vehicle (WAV) — for example, to accommodate ramps, hoists, or large mobility devices — and is larger than a standard-sized car, you are welcome to register it on your Club LeSh...
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Tapeworm treatment for dogs travelling to the UK
To travel to the UK from the EU, all dogs must receive a tapeworm treatment that meets the following requirements:Timing: The treatment must be administered by a veterinarian at least 24 hours and no more than 120 hours (5 days) before arriving in...
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Booking multiple vehicles on LeShuttle
Planning to travel with more than one vehicle? We’re here to help make the process smooth and straightforward. Whether you're booking a few vehicles or organizing a larger group trip, here’s everything you need to know:Booking Multiple Vehicles On...
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Travelling with a Hire Car on LeShuttle: What You Need to Know
Planning to travel with a hire car on LeShuttle? Here’s everything you need to ensure a smooth journey.Check Your Permissions and CoverBefore setting off, confirm with your hire company that you are permitted to take the vehicle abroad. You must c...
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Personal Travel Insurance
Personal Travel Insurance, provided by AXA, is available for purchase online when making your booking. You have the option to buy it either with or without European Motor Breakdown Cover.For full details on coverage, please refer to your policy do...
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European Motor Breakdown Cover
European Motor Breakdown Cover, provided by the RAC, is available for purchase online when making your booking. You have the option to buy it either with or without Personal Travel Insurance.For full details on coverage, please refer to your polic...
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Parking near Calais
Planning to Park in Calais and Continue Your Journey by Train, Taxi or Bus?If you’re considering parking your car in Calais before traveling onwards by train, taxi or bus, there are numerous parking options available in and around the area.Parking...
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Can I amend my Flexiplus ticket?
Your ability to modify or cancel a ticket depends on the original purchase date. Please refer to the guidelines below.Tickets Purchased Before March 5, 2025Valid for one year from the purchase date.Changes allowed, subject to availability and any ...
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Can I amend my Short Stay Flexiplus ticket?
Tickets Purchased Before March 5, 2025Valid for one year from the purchase date.Travel date changes allowed, subject to availability and peak day charges.Once the outward journey is taken, the return must be used by midnight on the 5th calendar da...
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Can I amend my Standard Refundable/Standard Plus ticket?
Your ability to modify a ticket depends on the original purchase date. Below are the guidelines based on when your ticket was purchased.Tickets Purchased Before March 5, 2025 (Standard Refundable Ticket)Valid for one year from the purchase date.Tr...
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Can I amend my Standard ticket?
Your ability to modify a ticket depends on the original purchase date.Tickets Purchased Before March 5, 2025Valid for one year from the purchase date.Travel date changes are allowed, subject to availability and any fare difference.Changes must be ...
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Can I amend my Short Stay Saver ticket?
Your ability to modify a ticket depends on the original purchase date.Tickets Purchased Before March 5, 2025Valid for one year from the purchase date.Travel date changes are allowed, subject to availability and any fare difference.Changes must be ...
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Which ticket is best for me?
When planning a trip, it's essential to fully understand the terms and conditions associated with your travel bookings. All of our tickets come with specific terms and conditions, which we have summarised below for your convenience. Day/Overnight ...
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Can I amend my Day/Overnight ticket?
Your ability to amend a ticket depends on the original purchase date.Tickets Purchased Before March 5, 2025These tickets remain valid for one year from the purchase date.You may change your travel date, subject to availability and any fare differe...
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Making a booking for a coach with LeShuttle
To book a coach journey with our service, please contact our dedicated Coach Sales Centre. Our team will guide you through the booking process and answer any questions you may have.To make an enquiry, email us at coachsales@eurotunnel.com.Our Coac...
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Can I amend or cancel my booking online?
You can amend or cancel most bookings made directly via the LeShuttle website, subject to availability, amendment fees, and any price differences. The ability to amend or cancel your booking depends on the terms and conditions of your ticket. We s...
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What happens if I arrive early or late for my booked departure?
Your check-in flexibility depends on he date you made your booking and your ticket type. Below are the check-in guidelines based on date of purchase and your ticket category.Bookings made from March 5, 2025Daytrip/Overnight TicketArrival Window: C...
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How do I make a booking with my LeShuttle Shareholder discount?
If you're a Le Shuttle Shareholder eligible for discounted travel, you can now book and manage your trips through a Club LeShuttle account.To get started, create your account here. Once activated, you’ll be able to make your bookings with ease.Sim...
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What will it cost to amend my booking?
The cost of changing your booking depends on when you made the reservation, the type of change you are making and the type of ticket you have. Please be sure to amend your ticket before before it expires. You can check the expiry of your particula...