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Where do I check-in my pet on the Calais Terminal?
When you arrive at the terminal, simply follow the Pet Reception signs. In Calais, we offer a drive-through Pet Reception, so you can complete your pet check-in without leaving your car.
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I do not have a password for my booking
Club LeShuttle account bookingsIf you made the booking yourself, it's likely you made the booking using your Club LeShuttle account. To access your booking you need to log in with your email address and a password you specified when you created yo...
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What your vet needs to know about your pet's official travel documents
Your pet’s microchip must be implanted or read before, or on the same date as, the rabies vaccination when the OV completes the travel documents.The Animal Health Certificate reference number must appear on every page.Every page of the Animal Heal...
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Are there toilets onboard the shuttle?
Unfortunately, we are unable to guarantee access to toilet facilities on the shuttles. We provide award-winning toilet facilities – including disabled toilet facilities – in our passenger terminal buildings which we recommend all passengers take a...
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How long does the crossing last?
The crossing takes approximately 35min, platform to platform.
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I've made my booking the wrong way around
It is not possible to amend the direction of a confirmed booking. In order to travel, you will need to make a new booking in the correct direction. *Please refer to the Terms and Conditions to see the options available in relation to the incorrect...
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Does my dog need a tapeworm treatment for travelling to the EU?
No, this worm treatment is only required travelling from Calais to Folkestone
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Are there any designated pet exercise areas on either Terminal?
Yes, we have multiple pet exercise areas on site. When arriving at our terminals, simply follow the signs to the designated pet exercise areas.
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How do I find my Shareholder personal reference number?
Please send an email to shareholder.info@eurotunnel.com , confirming your surname, first name and address. Your shareholder personal reference will be emailed back to you. Please note that such requests cannot be made by telephone.
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Do I need my booking number when I visit the Pet Reception?
Yes, please bring your booking confirmation number and all relevant pet travel documents with you, as this will help speed up the pet check-in process. If travelling from Folkestone to Calais, you will be given a pet reception hanger at check-in, ...