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How do I find my Shareholder personal reference number?
Please send an email to shareholder.info@eurotunnel.com , confirming your surname, first name and address. Your shareholder personal reference will be emailed back to you. Please note that such requests cannot be made by telephone.
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Do I need my booking number when I visit the Pet Reception?
Yes, please bring your booking confirmation number. This will help identify your booking and speed up the pet check-in process.At the UK Pet Reception from 1st January 2021 you should also bring with you your pet's Animal Health Certificate and th...
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Is there a Duty Free Shop?
Now that the UK has left the EU, Folkestone and Calais Duty Free shops offer you incredible deals!Every person making a Duty Free purchase will be required to present a QR code when visiting the Duty Free shops. The person who has booked the cross...
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Do I have to bring my pet inside the Pet Reception?
Yes, please bring your pet into the Pet Reception.
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Are there any pet checks carried out when I travel from the Continent?
Yes, mandatory checks are required when travelling with your pet(s) from the Continent. Read our Pet Travel Scheme checklist before travelling or visit the DEFRA website for further details. Please Note, you MUST visit the Pet Reception building ...
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Are there any pet checks when I travel from the United Kingdom?
Yes, from 1st January 2021 mandatory checks are required when travelling with your pet(s) from the UK. Read our Pet Travel Scheme Checklist before travelling or visit the DEFRA website for further details.
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What are the health requirements for bringing a pet to France?
Your dog, cat or ferret will need to be microchipped, have the correct pet documentation and a valid vaccination against rabies. Read our Pet Travel Scheme Checklist before travelling or visit the DEFRA website for further details.
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Guide and Assistance dogs
LeShuttle is an authorised pet carrier and does not prevent any dog from accessing its service where the animal meets the requirements of the DEFRA Pet Travel Scheme (PETS) and EU entry requirements.The Assistance Dogs International (ADI) and Inte...
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Can I add pets to a booking I have made already?
Yes you can. Pets can be added to your booking any time prior to travel.With guest bookings you can do this online using the password which was in your emailed booking confirmation or if you booked on your Club LeShuttle account you can log in to ...
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Does my dog need a muzzle when travelling?
Pet owners must remain responsible for their dogs at all times. If your dog usually wears a muzzle then we would advise you continue to use it.