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What are the health requirements for bringing a pet to France?
Your dog, cat or ferret will need to be microchipped, have the correct pet documentation and a valid vaccination against rabies. Read our Pet Travel Scheme Checklist before travelling or visit the DEFRA website for further details.
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Guide and Assistance dogs
LeShuttle is an authorised pet carrier and does not prevent any dog from accessing its service where the animal meets the requirements of the DEFRA Pet Travel Scheme (PETS) and EU entry requirements.The Assistance Dogs International (ADI) and Inte...
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Can I add pets to a booking I have made already?
Yes you can. Pets can be added to your booking any time prior to travel.With guest bookings you can do this online using the password which was in your emailed booking confirmation or if you booked on your Club LeShuttle account you can log in to ...
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Does my dog need a muzzle when travelling?
Pet owners must remain responsible for their dogs at all times. If your dog usually wears a muzzle then we would advise you continue to use it.
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Where are pets kept whilst on-board the shuttle?
Your pet stays with you in your vehicle during the 35 minute crossing.
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Where can I find a local vet?
In the UKPlease click here to find a list of local vets near our Folkestone terminal.In FrancePlease click here to find a list of local vets near our Calais terminal. Please note payment in cash may be required by some French vets.
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What is the minimum check-in time at the Pet Reception?
Please check in your pet at least 1 hour, and no more than 4 hours before your booked departure.
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What documentation does my pet need to travel?
The UK is now classified as a Part 2 listed third country under the EU Pet Travel Scheme, previous rules no longer apply. Here’s what pet owners need to know for a smooth journey.EU Pet Passports Issued in Great Britain Are No Longer ValidEU Pet P...
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Can I claim the Tax back on goods bought in the United Kingdom?
The Tax Free Goods scheme is only open to persons travelling directly between the United Kingdom and NON EU countries, anyone leaving the United Kingdom and entering into an EU country i.e France etc cannot make a claim to have the tax refunded. F...
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Can I take my horse to the Continent?
Eurotunnel Le Shuttle are able to transport domestic equidae on its single deck passenger shuttles. Horses must travel in a horse transporter of the appropriate standard and must have Type 2 transporter of the appropriate certificate of inspection...