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I'm blocked from accessing the LeShuttle website
To reduce the risk from cyber-attacks we block access to our website from certain high-risk countries, or if we detect an anonymous proxy being used.If you believe you may have been blocked in error, it may be that your IP address was previously a...
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I am travelling with my rabbit, what do I need to do?
Your vet will need to complete a Veterinary Certificate. Please ask your vet for more details. You will be required to take your rabbit’s Veterinary Certificate with you in both direction of travel should you be stopped by French Border Controls. ...
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I have a double decker coach; Can I still travel on LeShuttle?
Yes, as long as your vehicle is under 4.2 metres/13 ft 9 ins in height.
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Why charge at our LeShuttle terminals?
Dedicated spaces at both our UK and France terminalsFast charge your car in less time that it takes to cross the channel!All major types of electric car provided for (CHAdeMO, AC Type2, Tesla)Fast and slow charge cables for universal and hybrid el...
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Notice something amiss?
If you have any problems, or notice something amiss with our electric car chargers, please contact a LeShuttle representative at the Customer Service and Information Desk.
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What happens in the event of an accident?
Our staff are fully trained in Health and Safety and are able to give First Aid. They are fully aware of the evacuation procedures. Fire fighters are always on site.
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Can you smoke on the train?
For reasons of safety, smoking is not allowed as it interferes with the fire detection systems.
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Can I travel with Christmas Crackers?
Feel free to bring Christmas crackers with you when traveling on our service! Just ensure they are securely packed and comply with safety guidelines to avoid any complications during your journey. Upon arrival, kindly notify our security team for ...
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Do LeShuttle offer a Blue Light or NHS Discount?
LeShuttle does not offer discounts for Blue Light card holders at this time. However, by opening a Club LeShuttle Account, you'll be part of our loyalty scheme and among the first to hear about any upcoming promotions or special offers.
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Registering Your Wheelchair Adapted Vehicle (WAV) on Your Club LeShuttle Account
If your vehicle has been specifically modified as a Wheelchair Adapted Vehicle (WAV) — for example, to accommodate ramps, hoists, or large mobility devices — and is larger than a standard-sized car, you are welcome to register it on your Club LeSh...