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What happens if I miss my departure time?
We understand that travel plans don’t always go as expected. However, it’s important to be aware that the consequences of missing your scheduled departure may vary depending on your ticket type.Please note: Our ticket terms were updated on 5 March...
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I've lost my password
Club LeShuttle AccountsClick here to quickly and easily reset your password for your Club LeShuttle accountTo add API to a booking made with a Club LeShuttle account, simply log into your account and view the specific booking to add/amend the API....
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Where do I check-in my pet on the Calais Terminal?
Simply follow the paw print signs to the Pet Reception building, located before check-in on the Calais Terminal.
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I do not have a password for my booking
Club LeShuttle account bookingsIf you made the booking yourself, it's likely you made the booking using your Club LeShuttle account. To access your booking you need to log in with your email address and a password you specified when you created yo...
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What your vet needs to know about your pet's official travel documents
When the Official Veterinarian "OV" is completing your pet’s official travel documents (Animal Health Certificate or EU Pet Passport), make sure the date of implantation or date of reading of the microchip is the same date, or before, the date of ...
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Are there toilets onboard the shuttle?
Unfortunately, we are unable to guarantee access to toilet facilities on the shuttles. We provide award-winning toilet facilities – including disabled toilet facilities – in our passenger terminal buildings which we recommend all passengers take a...
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How long does the crossing last?
The crossing takes approximately 35min, platform to platform.
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I've made my booking the wrong way around
It is not possible to amend the direction of a confirmed booking. In order to travel, you will need to make a new booking in the correct direction. *Please refer to the Terms and Conditions to see the options available in relation to the incorrect...
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Does my dog need a tapeworm treatment for travelling to the EU?
No, this worm treatment is only required travelling from Calais to Folkestone
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Are there any designated pet exercise areas on either Terminal?
Yes, you will find dedicated pet exercise areas throughout the site at both terminals. These are all clearly marked in yellow. You will also find a pet exercise area behind the fuel garage, once you’ve disembarked your shuttle on arrival in the U...