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Where do I check-in my pet on the Folkestone Terminal?
Simply follow the signs to the Pet Reception, located at the entrance of the Passenger Terminal Building. Facilities are available in both Folkestone and Calais to enable 24-hour pet check-in.
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Travelling with a van on LeShuttle
Vans can be accepted on our passenger service as along as the AGW (Actual Gross Weight) does not exceed 3.5 tonnes, and the goods are for private use only. The AGW information will be identified on your vehicle registration document, where it may ...
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What happens if I miss my departure time?
We understand that travel plans don’t always go as expected. However, it’s important to be aware that the consequences of missing your scheduled departure may vary depending on your ticket type.Please note: Our ticket terms were updated on 5 March...
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I've lost my password
Club LeShuttle AccountsClick here to quickly and easily reset your password for your Club LeShuttle accountTo add API to a booking made with a Club LeShuttle account, simply log into your account and view the specific booking to add/amend the API....
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Where do I check-in my pet on the Calais Terminal?
When you arrive at the terminal, simply follow the Pet Reception signs. In Calais, we offer a drive-through Pet Reception, so you can complete your pet check-in without leaving your car.
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I do not have a password for my booking
Club LeShuttle account bookingsIf you made the booking yourself, it's likely you made the booking using your Club LeShuttle account. To access your booking you need to log in with your email address and a password you specified when you created yo...
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What your vet needs to know about your pet's official travel documents
Your pet’s microchip must be implanted or read before, or on the same date as, the rabies vaccination when the OV completes the travel documents.The Animal Health Certificate reference number must appear on every page.Every page of the Animal Heal...
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Are there toilets onboard the shuttle?
Unfortunately, we are unable to guarantee access to toilet facilities on the shuttles. We provide award-winning toilet facilities – including disabled toilet facilities – in our passenger terminal buildings which we recommend all passengers take a...
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How long does the crossing last?
The crossing takes approximately 35min, platform to platform.
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I've made my booking the wrong way around
It is not possible to amend the direction of a confirmed booking. In order to travel, you will need to make a new booking in the correct direction. *Please refer to the Terms and Conditions to see the options available in relation to the incorrect...