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My Passport has expired can I still travel?
No, you are only allowed to travel abroad using a valid passport.A valid passport is essential when you travel abroad. Although your passport has been issued for 10 years (5 years for children), some overseas countries have an immigration requirem...
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Do I need a passport?
Citizens of the EU, EEA and Switzerland– You will need a passport that is valid for the duration of your stay in the UK, ID cards are no longer accepted unless exempt.Click here for more information.UK passport holders- If you are travelling from ...
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I'm pregnant can I still travel with LeShuttle?
LeShuttle does not impose any restrictions upon the travel of pregnant woman. We would recommend that you check the opinion of your Doctor and your travel insurers before booking.
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I need to have Oxygen Cylinders in the car
Oxygen is permitted for travel on the passenger shuttles. We do not have a fixed limit for how many cylinders can be carried, however between 2-3 bottles for personal use would be the normal amount carried.Customers must declare gas cylinders/oxyg...
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We are sharing a car, are there any parking facilities at your Folkestone terminal?
LeShuttle does not have any parking facilities so you will be required to meet fellow travellers elsewhere.
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Can I carry spare fuel?
Additional fuel may be carried up to the following limits:Plastic containers: 3 x 10 litresMetal containers: 1 x 20 litres(A maximum total of 30 litres)Please see "Carriage of reserve fuel containers" for full details
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Can I travel in my LPG vehicle?
We do not accept any vehicles that are fitted with LPG or dual fuel tanks. If ever LeShuttle decides to make a change to the LPG policy, it will be made public, and customers will be informed.Unsure which fuel-type your vehicle uses?
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Can I use the chargers if I'm travelling Flexiplus?
At our Folkestone Terminal, all-electric car chargers are located at the main terminal building. If you wish to use the car chargers before you head over to the Flexiplus lounge, please use the standard check-in lanes for easier access. At our Cal...
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Trailers and caravans
So that we can properly allocate you the correct space for your journey with us, we will need to know the overall size of anything being towed behind your vehicle; such as trailers, caravans or other vehicles.When specifying the length of the item...
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I need to change my booking
You can amend your booking in accordance with our terms conditions, as long as changes are made before the ticket expires (please check your specific ticket type for details of the expiry period).Amending a booking, may incur a fee plus any chang...