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How do I select the loyalty account that will receive Avios?
Once you complete your booking, on the confirmation page, you will be able to enter your Avios membership number and personal details. The details must match the BA Membership number, date of birth and name on your Avios account, and you must have...
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Can I spend an Avios-LeShuttle voucher and a Tesco voucher in the same booking?
No, redemption of an Avios-LeShuttle voucher will exclude you from being able to use a Tesco voucher in the same booking.
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Which countries will have access to my API?
Your Advance Passenger Information will only be passed to UK Home Office.
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When will my Avios be credited to my account?
Avios are awarded once your journey has been completed with LeShuttle (not after the booking). Avios will then be awarded to your account within 30 days.
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Can I spend an Avios-LeShuttle voucher and a Compensation / Credit Voucher (CV) in the same booking?
Yes a Compensation / Credit Voucher (CV) can be used as part payment in the same booking as an Avios-LeShuttle voucher. If used in conjunction with a Credit Voucher, the value of the Avios-LeShuttle voucher will be redeemed against the booking first.
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My offers and competitions are not showing in my account
Your personalised offers and competitions may not display if your browser is blocking Targeting cookies, or if you are using an Adblocking or privacy extension/plugin.Solutions you can try:Whitelist eurotunnel.com in your adblocking or privacy set...
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Is my data safe?
Once collected, your information is stored on our secure systems and sent in an encrypted format to UK Home Office when you travel.Your data will only be kept on our systems if you give your explicit consent by opting to store your API details for...
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Can I earn Avios when I am spending a Compensation or Credit voucher?
Customers spending a Compensation Voucher or a Credit Voucher (CV) won't earn Avios on the part of the booking paid for using the Compensation Voucher or Credit Voucher. However they will still earn Avios on the part of the booking paid for using ...
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My Avios-LeShuttle voucher reference isn’t working?
Your Avios-LeShuttle voucher may be invalid, expired or been redeemed. If you need assistance contact the LeShuttle Customer Support Team here.
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Can I earn Avios when I am spending a Tesco voucher as part payment / full payment for a LeShuttle booking?
Customers spending a Tesco voucher on their booking are unable to earn Avios points. If you want to redeem a Tesco voucher then you cannot redeem and Avios-LeShuttle voucher in the same booking.