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Will I earn Avios on the full amount that I spend?

Avios are collected on the total ticket price. Avios are also collected on accessories (roof rack, roof box, bike rack, caravan, trailer).You will not earn Avios on:Pet supplementsGroup or multiple vehicle bookings made with our Customer Support T...

Do I have to use the full voucher amount when I book?

If the value of the Avios-LeShuttle voucher is greater than the value of the booking, the remaining voucher value will be lost (the cost of the outbound ticket will be increased to use the entirety of the voucher value). No credit / refund will be...

What permissions does the app need on my device, and why?

For the app to function at it's best, it requires Location services to be enabled (set to Always and Precise Location) and Notifications.Location servicesOur app uses your current location, only when you have an upcoming booking) to trigger push-n...

Updating your Club LeShuttle account details

Managing Your Personal Details OnlineYou can easily update your personal details by logging into your account and selecting the Personal Details section.From there, you can:Reset your passwordUpdate your email or postal addressChange your security...

Do I need to supply passenger details for every booking I make?

Yes, the passenger details for each person travelling on every booking must be supplied.Club LeShuttle account holders will be able to store and automatically add API for future bookings.See our how-to guides for more information

Where do I need to enter my Avios membership details?

You must enter your British Airways Club membership number on the Confirmation Page once you have completed your booking with LeShuttle. Your British Airways Club membership number, date of birth and the name on your Club LeShuttle account must ma...

Can I give my Avios-LeShuttle voucher code to somebody else?

The name on the booking should correspond to the name on the Avios account.

Adding/importing bookings to your Club LeShuttle account

If you made your booking directly with LeShuttle as a "guest," you can import it into your Club LeShuttle account. Simply go to the 'My Account' page on leshuttle.com, navigate to 'Upcoming Bookings,' and select 'Import a booking.'Please note that...

How do I select the loyalty account that will receive Avios?

Once you complete your booking, on the confirmation page, you will be able to enter your Avios membership number and personal details. The details must match the BA Membership number, date of birth and name on your Avios account, and you must have...

Can I spend an Avios-LeShuttle voucher and a Tesco voucher in the same booking?

No, redemption of an Avios-LeShuttle voucher will exclude you from being able to use a Tesco voucher in the same booking.

Which countries will have access to my API?

Your Advance Passenger Information will only be passed to UK Home Office.

When will my Avios be credited to my account?

Avios are awarded once your journey has been completed with LeShuttle (not after the booking). Avios will then be awarded to your account within 30 days.

Can I spend an Avios-LeShuttle voucher and a Compensation / Credit Voucher (CV) in the same booking?

Yes a Compensation / Credit Voucher (CV) can be used as part payment in the same booking as an Avios-LeShuttle voucher. If used in conjunction with a Credit Voucher, the value of the Avios-LeShuttle voucher will be redeemed against the booking first.

My offers and competitions are not showing in my account

Your personalised offers and competitions may not display if your browser is blocking Targeting cookies, or if you are using an Adblocking or privacy extension/plugin.Solutions you can try:Whitelist eurotunnel.com in your adblocking or privacy set...

Is my data safe?

Once collected, your information is stored on our secure systems and sent in an encrypted format to UK Home Office when you travel.Your data will only be kept on our systems if you give your explicit consent by opting to store your API details for...

Can I earn Avios when I am spending a Compensation or Credit voucher?

Customers spending a Compensation Voucher or a Credit Voucher (CV) won't earn Avios on the part of the booking paid for using the Compensation Voucher or Credit Voucher. However they will still earn Avios on the part of the booking paid for using ...

My Avios-LeShuttle voucher reference isn’t working?

Your Avios-LeShuttle voucher may be invalid, expired or been redeemed. If you need assistance contact the LeShuttle Customer Support Team here.

Can I earn Avios when I am spending a Tesco voucher as part payment / full payment for a LeShuttle booking?

Customers spending a Tesco voucher on their booking are unable to earn Avios points. If you want to redeem a Tesco voucher then you cannot redeem and Avios-LeShuttle voucher in the same booking.

How do I check-in if I have booked using Avios-LeShuttle voucher?

If you have paid for your booking in full with Avios-LeShuttle vouchers, enter your eight digit booking reference number at the self check-in booth and follow the instructions displayed. If your booking has been partially paid by credit / debit ca...

Is it safe to store my details?

At LeShuttle, we take the security of your personal and payment information seriously. Here's how we protect your data:Secure Data Transfer and StorageAll information you provide is securely transmitted using HTTPS encryption, ensuring it’s protec...

I am a member of staff, friends of staff or a shareholder. Can I still collect Avios or redeem Avios vouchers?

No, staff and shareholders are not eligible to collect Avios. Bookings made using friends of staff discount are also unable to collect Avios points.It is also not possible to redeem Avios vouchers for bookings made under staff, shareholder or frie...

Can vouchers in GBP be used against a booking in EUR?

No, it's not possible to use a GBP voucher against a booking made in EUR. In the same way it is not possible to use a EUR voucher against a booking made in GBP.

What is Multifactor Authentication?

This adds another level of security to protect your data. Setting Multifactor Authentication will recognise the device you are on. The first time you use a new device a six digit code will be sent to your registered mobile phone number which you...

I forgot to log in to my Club LeShuttle account before booking – so wasn’t able to enter my Avios membership details. What should I do?

After booking - and before you travel - you have up to 7 days to retrospectively enter your Avios membership details. To do this login to your Club LeShuttle account, import your booking (for help importing a booking visit here) and enter your Avi...