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I have returned from my travel with LeShuttle, and I have not received my Avios, what should I do?
If you haven't entered your British Airways Club membership number and date of birth on the Booking Confirmation page, you will not receive Avios. If you successfully made a claim and have not been awarded your Avios within 30 days after completin...
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What happens if I buy a refundable ticket with my Avios-LeShuttle voucher but later decide to cancel my ticket?
On refundable tickets, for any bookings cancelled after booking, the refundable element will be provided in the form of a LeShuttle Credit Voucher. The refund will not be in Avios.
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I need to cancel my booking; will I still collect Avios?
Any cancelled bookings will not receive Avios.
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I didn’t turn up for my journey, will I still collect Avios?
No-show / missed departures will not receive Avios.
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I have booked through a travel agent. Can I still collect Avios?
No, to collect Avios you must book directly with LeShuttle.
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Can I transfer my Avios once awarded?
Avios cannot be transferred to another member account.
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Is there a minimum/maximum spend?
No minimum spend is required and there is no maximum number of Avios that can be collected in a single transaction.
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Can I add more than one British Airways Club membership number to collect Avios?
Only one British Airways Club membership number can be added to your travel booking with LeShuttle. All Avios collected for the total cost of the travel will be applied to the chosen Avios account.
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I amended my booking, will I get Avios on the full amount of my new booking?
Yes you will receive Avios on the new total amount, minus any creation or amendment fees, subject to standard Avios earning terms conditions.
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I am an existing British Airways Club membership number but don't know my membership number. Where can I find it?
You can find your British Airways Club membership number (the same as your British Airways Club number) by logging into your Avios member account at www.avios.comYou can also find your British Airways Club membership number at the bottom of any ma...