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Can I amend my Short Stay Saver ticket?
Short Stay Saver tickets are amendable, however please review the important information below:Validity AmendmentsTickets are valid for the selected travel date and time but can be amended for travel within one year from the purchase date.Changes ...
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Which ticket is best for me?
When planning a trip, it's essential to fully understand the terms and conditions associated with your travel bookings. All of our tickets come with specific terms and conditions, which we have summarised below for your convenience. Day/Overnight ...
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Can I amend my Day/Overnight ticket?
Day/Overnight tickets are not-amendableValidityTickets are only valid for the specific travel dates selected at the time of booking.Amendments are not permitted.CancellationsIf you cannot travel on your booked dates, you may cancel your ticket.Can...
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Making a booking for a coach with LeShuttle
To book a coach journey with our service, please contact our dedicated Coach Sales Centre. Our team will guide you through the booking process and answer any questions you may have.To make an enquiry, email us at coachsales@eurotunnel.com.Our Coac...
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Can I amend or cancel my booking online?
You can amend or cancel most bookings made directly via the LeShuttle website, subject to availability, amendment fees, and any price differences. The ability to amend or cancel your booking depends on the terms and conditions of your ticket. We s...
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How do I make a booking with my LeShuttle Shareholder discount?
If you're a Le Shuttle Shareholder eligible for discounted travel, you can now book and manage your trips through a Club LeShuttle account.To get started, create your account here. Once activated, you’ll be able to make your bookings with ease.Sim...
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What will it cost to amend my booking?
The cost of changing your booking depends on when you made the reservation, the type of change you are making and the type of ticket you have. Please be sure to amend your ticket before before it expires. You can check the expiry of your particula...
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What happens if my journey is delayed?
We understand that travel disruptions can be frustrating so if your journey with us was delayed, we’d like to hear from you.Please get in touch with our Customer Relations team via our Contact Form. They will be happy to look into the reasons for ...
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Changing the amount of passengers in the vehicle
You can amend the number of passengers online by modifying your booking. On the date selection page, there is the option to change the amount of passengers:You can make the changes here, then simply continue through the following screens and compl...
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Lost Property
If you believe you may have misplaced a personal item while traveling with us, we’re happy to help. Our Lost Property Department can check if it has been handed in. To submit an inquiry, please use our Contact Form under the "Already Travelled" se...