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Can I travel in my LPG vehicle?
We do not accept any vehicles that are fitted with LPG or dual fuel tanks. If ever LeShuttle decides to make a change to the LPG policy, it will be made public, and customers will be informed.Unsure which fuel-type your vehicle uses?
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Can I use the chargers if I'm travelling Flexiplus?
At our Folkestone Terminal, all-electric car chargers are located at the main terminal building. If you wish to use the car chargers before you head over to the Flexiplus lounge, please use the standard check-in lanes for easier access. At our Cal...
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Trailers and caravans
So that we can properly allocate you the correct space for your journey with us, we will need to know the overall size of anything being towed behind your vehicle; such as trailers, caravans or other vehicles.When specifying the length of the item...
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I need to change my booking
You can amend your booking in accordance with our terms conditions, as long as changes are made before the ticket expires (please check your specific ticket type for details of the expiry period).Amending a booking, may incur a fee plus any chang...
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Is there a limit to the numbers of dogs, cats or ferrets I can take?
There is a limit of 5 pets (cats/dogs/ferrets) per vehicle.Please see here for more information about commercial pet transporters, or to open a trade/business account
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How do I get to the Terminal?
In the UKWe are near Folkestone, and have our own motorway exit at junction 11A of the M20 straight to our check-in booths. Click here for directions.Caution: Do not follow a satnav route that includes 'Terminal Service Rd'.GPS coordinates: Latitu...
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Where do I check-in my pet on the Folkestone Terminal?
Simply follow the signs to the Pet Reception, located at the entrance of the Passenger Terminal Building. Facilities are available in both Folkestone and Calais to enable24-hour pet check-in.
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Travelling with a van on LeShuttle
Vans can be accepted on our passenger service as along as the AGW (Actual Gross Weight) does not exceed 3.5 tonnes, and the goods are for private use only. The AGW information will be identified on your vehicle registration document, where it may ...
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What happens if I miss my departure time?
We understand that travel plans don’t always go as expected. However, it’s important to be aware that the consequences of missing your scheduled departure may vary depending on your ticket type.Please note: Our ticket terms were updated on 5 March...
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I've lost my password
Club LeShuttle AccountsClick here to quickly and easily reset your password for your Club LeShuttle accountTo add API to a booking made with a Club LeShuttle account, simply log into your account and view the specific booking to add/amend the API....