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If you are seeing errors in the LeShuttle app
Before contacting us for help, most issues can be solved by trying one of the 3 options below:Force-close, and then re-open the app (How to on iOS and Android)Log out of the app and back in (How-to log out of the app)Uninstall the app and reinstal...
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How will my VAT refund be paid?
Your refund will be determined by the method you choose to receive it. It will either be cash or put onto the credit card used to make the purchases.
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Is there a time limit for customs approval?
Yes. The time limit for customs approval is three months after the month of purchase for a credit card refund, or 21 days from the date of purchase for an immediate refund.
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What is the minimum spend for tax-free shopping in France?
There is a minimum spend of €100.01 in France to be eligible for tax-free shopping. Other EU countries have different minimum spends.
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My booking isn't displayed in the LeShuttle app
Bookings made with your LeShuttle app or Club LeShuttle account can take a few minutes for it to be displayed in the app. Usually by the time you receive your booking confirmation email it should be visible.If it's not visible, on the home screen ...
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Where can I download the app from?
The app is available on the Apple App Store, and Google Play store.
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Can I still use my UK drivers licence to drive in mainland Europe after the UK left the EU?
Yes, but you will also need extra documents to drive in Europe from January 2021. More than ever before, it’s really important to make sure you have the right driving documents before you travel. For full details, check the latest government advic...
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Will I need a visa to travel to the EU?
If you’re a tourist, you won’t need a visa for short trips to most EU countries, Iceland, Liechtenstein, Norway and Switzerland, and you’ll be able to stay for up to 90 days in any 180-day period. Different rules apply to Bulgaria, Croatia, Cyprus...
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How will Brexit affect my passport?
Different rules now apply to your passport if you’re a British citizen travelling to the EU from January 2021. You can check here whether your passport is valid online, as you may need to renew your it earlier than planned.
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What is the definition of commercial goods?
Please consult the HMRC for information and advice.Taking commercial goods out of Great Britain in your baggageMore information