-
How do I spend Avios?
To spend Avios, you must convert your Avios to a LeShuttle voucher at www.avios.com/spend-aviosThe minimum voucher value is £5. Vouchers are available at www.avios.com/spend-avios in increments of £5 for amounts up to £50, then £10 increments for ...
-
New Restrictions on Meat and Dairy Imports
To combat the spread of foot and mouth disease (FMD) amid rising cases across Europe, the UK Government has implemented new measures. Starting from Saturday, 12th April 2025, travellers will be prohibited from bringing cattle, sheep, goat, and pig...
-
Advance Passenger Information (API): What is it, what do you need to provide and how do you provide it.
What is Advance Passenger Information (API)?Advance Passenger Information (API) is a requirement from the UK Home Office for all UK ports and airports to collect specific passport or identity card details from every individual entering or leaving ...
-
If you are seeing errors in the LeShuttle app
Before contacting us for help, most issues can be solved by trying one of the 3 options below:Force-close, and then re-open the app (How to on iOS and Android)Log out of the app and back in (How-to log out of the app)Uninstall the app and reinstal...
-
How will my VAT refund be paid?
Your refund will be determined by the method you choose to receive it. It will either be cash or put onto the credit card used to make the purchases.
-
Is there a time limit for customs approval?
Yes. The time limit for customs approval is three months after the month of purchase for a credit card refund, or 21 days from the date of purchase for an immediate refund.
-
What is the minimum spend for tax-free shopping in France?
There is a minimum spend of €100.01 in France to be eligible for tax-free shopping. Other EU countries have different minimum spends.
-
My booking isn't displayed in the LeShuttle app
Bookings made with your LeShuttle app or Club LeShuttle account can take a few minutes for it to be displayed in the app. Usually by the time you receive your booking confirmation email it should be visible.If it's not visible, on the home screen ...
-
Where can I download the app from?
The app is available on the Apple App Store, and Google Play store.
-
Can I still use my UK drivers licence to drive in mainland Europe after the UK left the EU?
Yes, but you will also need extra documents to drive in Europe from January 2021. More than ever before, it’s really important to make sure you have the right driving documents before you travel. For full details, check the latest government advic...