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What is the minimum check-in time at the Pet Reception?
Please check in your pet at least 1 hour, and no more than 4 hours before your booked departure.
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What documentation does my pet need to travel?
The UK is now classified as a Part 2 listed third country under the EU Pet Travel Scheme, previous rules no longer apply. Here’s what pet owners need to know for a smooth journey.EU Pet Passports Issued in Great Britain Are No Longer ValidEU Pet P...
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Can I claim the Tax back on goods bought in the United Kingdom?
The Tax Free Goods scheme is only open to persons travelling directly between the United Kingdom and NON EU countries, anyone leaving the United Kingdom and entering into an EU country i.e France etc cannot make a claim to have the tax refunded. F...
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Can I take my horse to the Continent?
Eurotunnel Le Shuttle are able to transport domestic equidae on its single deck passenger shuttles. Horses must travel in a horse transporter of the appropriate standard and must have Type 2 transporter of the appropriate certificate of inspection...
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Do you need a passenger list?
Not unless you are carrying football supporters or have LeShuttle insurance with your booking.
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I have a group of football supporters travelling on my coach. What information will you need from us?
We need a full passenger list, the duration and details of the match they will be attending. This information must be notified to our Coach Sales Centre no less than 48 hours prior to departure.
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Can my coach tow a trailer?
Yes, as long as the coach plus trailer combination does not exceed 18 metres in length.
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How does the coach get on the shuttle?
It is very simple. Having passed through Check-in, coaches must proceed to the parking area for high vehicles adjacent to the terminal building for exit checks to be completed. Passengers can then visit the Passenger Terminal Building for all of y...
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I've lost my British passport in France what should I do?
If you're abroad, report any passport losses or thefts to the local police in the country you're in as soon as possible. You'll need the crime reference details for the LS01 form.You should also report the theft or loss to the UK embassy, consulat...
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Does my baby need a passport?
All children who are not already included on a current valid British passport will need to hold their own passport if they are to travel abroad. For further information please visit:https://www.gov.uk/get-a-child-passport/overview