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Can I spend an Avios-LeShuttle voucher and a Compensation / Credit Voucher (CV) in the same booking?
Yes a Compensation / Credit Voucher (CV) can be used as part payment in the same booking as an Avios-LeShuttle voucher. If used in conjunction with a Credit Voucher, the value of the Avios-LeShuttle voucher will be redeemed against the booking first.
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My offers and competitions are not showing in my account
Your personalised offers and competitions may not display if your browser is blocking Targeting cookies, or if you are using an Adblocking or privacy extension/plugin.Solutions you can try:Whitelist eurotunnel.com in your adblocking or privacy set...
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Is my data safe?
Once collected, your information is stored on our secure systems and sent in an encrypted format to UK Home Office when you travel.Your data will only be kept on our systems if you give your explicit consent by opting to store your API details for...
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Can I earn Avios when I am spending a Compensation or Credit voucher?
Customers spending a Compensation Voucher or a Credit Voucher (CV) won't earn Avios on the part of the booking paid for using the Compensation Voucher or Credit Voucher. However they will still earn Avios on the part of the booking paid for using ...
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My Avios-LeShuttle voucher reference isn’t working?
Your Avios-LeShuttle voucher may be invalid, expired or been redeemed. If you need assistance contact the LeShuttle Customer Support Team here.
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Can I earn Avios when I am spending a Tesco voucher as part payment / full payment for a LeShuttle booking?
Customers spending a Tesco voucher on their booking are unable to earn Avios points. If you want to redeem a Tesco voucher then you cannot redeem and Avios-LeShuttle voucher in the same booking.
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How do I check-in if I have booked using Avios-LeShuttle voucher?
If you have paid for your booking in full with Avios-LeShuttle vouchers, enter your eight digit booking reference number at the self check-in booth and follow the instructions displayed. If your booking has been partially paid by credit / debit ca...
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Is it safe to store my details?
At LeShuttle, we take the security of your personal and payment information seriously. Here's how we protect your data:Secure Data Transfer and StorageAll information you provide is securely transmitted using HTTPS encryption, ensuring it’s protec...
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I am a member of staff, friends of staff or a shareholder. Can I still collect Avios or redeem Avios vouchers?
No, staff and shareholders are not eligible to collect Avios. Bookings made using friends of staff discount are also unable to collect Avios points.It is also not possible to redeem Avios vouchers for bookings made under staff, shareholder or frie...
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Can vouchers in GBP be used against a booking in EUR?
No, it's not possible to use a GBP voucher against a booking made in EUR. In the same way it is not possible to use a EUR voucher against a booking made in GBP.