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Is there a Duty Free Shop?
Now that the UK has left the EU, Folkestone and Calais Duty Free shops offer you incredible deals!Every person making a Duty Free purchase will be required to present a QR code when visiting the Duty Free shops. The person who has booked the cross...
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Do I have to bring my pet inside the Pet Reception?
This depends on which terminal you are travelling from. In Calais, our Pet Reception is drive-through, so you can complete pet check-in without leaving your vehicle. In Folkestone, pets must be brought inside the Pet Reception for their check-in p...
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Are there any pet checks carried out when I travel from the Continent?
Yes, mandatory checks are required when travelling with your pet(s) from the Continent. Read our Pet Travel Scheme checklist before travelling or visit the DEFRA website for further details. Please Note, you MUST visit the Pet Reception building ...
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Are there any pet checks when I travel from the United Kingdom?
Yes, from 1st January 2021 mandatory checks are required when travelling with your pet(s) from the UK. Read our Pet Travel Scheme Checklist before travelling or visit the DEFRA website for further details.
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What are the health requirements for bringing a pet to France?
Your dog, cat or ferret will need to be microchipped, have the correct pet documentation and a valid vaccination against rabies. Read our Pet Travel Scheme Checklist before travelling or visit the DEFRA website for further details.
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Guide and Assistance dogs
Travelling with Assistance DogsLeShuttle is committed to providing equal access for all passengers in accordance with the Equality Act 2010 and applicable UK/EU regulations. If you are travelling with an assistance dog, please make sure to book yo...
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Can I add pets to a booking I have made already?
Yes you can. Pets can be added to your booking any time prior to travel.With guest bookings you can do this online using the password which was in your emailed booking confirmation or if you booked on your Club LeShuttle account you can log in to ...
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Does my dog need a muzzle when travelling?
Pet owners must remain responsible for their dogs at all times. If your dog usually wears a muzzle then we would advise you continue to use it.
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Where are pets kept whilst on-board the shuttle?
Your pet stays with you in your vehicle during the 35 minute crossing.
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Where can I find a local vet?
In the UKPlease click here to find a list of local vets near our Folkestone terminal.In FrancePlease click here to find a list of local vets near our Calais terminal. Please note payment in cash may be required by some French vets.