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Electronic Travel Authorisation (ETA)
The Electronic Travel Authorisation (ETA) is a new entry requirement that will be introduced on 2 April 2025 for visitors to the UK who do not need a visa for short stays, including tourists, business travellers, and those transiting through the c...
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What happens if I arrive late?
We know that travel plans don’t always go smoothly, and sometimes delays happen. If you arrive late for your scheduled journey, you may still be able to travel—depending on your ticket type and the date it was purchased. In some cases, however, yo...
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What is a Club LeShuttle account?
A Club LeShuttle account (formerly known as a LeShuttle Members account) is your key to a faster, easier, and more rewarding travel experience. With an account, you can securely save your personal details, vehicle information, Advance Passenger In...
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How do I collect Avios with LeShuttle?
To collect Avios, you must book your travel directly on our website www.LeShuttle.com. Avios can be collected by customers in the UK or Europe - but you will need to be signed in to your Club LeShuttle account to participate. If you don't already ...
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How do I spend Avios?
To spend Avios, you must convert your Avios to a LeShuttle voucher at www.avios.com/spend-aviosThe minimum voucher value is £5. Vouchers are available at www.avios.com/spend-avios in increments of £5 for amounts up to £50, then £10 increments for ...
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New Restrictions on Meat and Dairy Imports
To combat the spread of foot and mouth disease (FMD) amid rising cases across Europe, the UK Government has implemented new measures. Starting from Saturday, 12th April 2025, travellers will be prohibited from bringing cattle, sheep, goat, and pig...
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Advance Passenger Information (API): What is it, what do you need to provide and how do you provide it.
What is Advance Passenger Information (API)?Advance Passenger Information (API) is a mandatory requirement from the UK Home OfficeAll UK ports and airports are required to collect specific passport or identity card details from every individual e...
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If you are seeing errors in the LeShuttle app
Before contacting us for help, most issues can be solved by trying one of the 3 options below:Force-close, and then re-open the app (How to on iOS and Android)Log out of the app and back in (How-to log out of the app)Uninstall the app and reinstal...
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How will my VAT refund be paid?
Your refund will be determined by the method you choose to receive it. It will either be cash or put onto the credit card used to make the purchases.
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Is there a time limit for customs approval?
Yes. The time limit for customs approval is three months after the month of purchase for a credit card refund, or 21 days from the date of purchase for an immediate refund.