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Will adding a roof box, or putting bicycles on my roof change the price I pay?
Yes - Any vehicle over 1.85 meters in height, and vehicles with anything on the roof, will be unable to travel safely in the two storey section of our shuttles, so will be allocated to the single storey section. The price of a space in the single ...
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Does the number of people I have in my vehicle change the price?
No – the ticket price includes your vehicle and up to nine people. Vehicles that can take more than nine people are charged slightly differently, but the number of people in the vehicle does not change the price.
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Will the size of my vehicle change the price I pay?
Yes, for example it will cost more to travel on the shuttle in a Range Rover than in a Fiat 500.
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Why do you need to know what sort of vehicle I have?
The vehicles that travel on our shuttles come in all shapes and sizes. In order to make the best use of the capacity on the shuttles, and ensure we have the right type of space allocated, we need to know the length, height and any special requirem...
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LeShuttle complaints procedure
LeShuttle is committed to providing the highest quality service but sometimes problems arise which result in a product or service falling short of a customer's expectation.Our aim is to deal quickly and effectively with such problems and to provid...
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Amending your vehicle details
Our reservation system allocates space on the shuttle based on your vehicle’s dimensions. If you’re travelling with a different vehicle than originally booked, or adding accessories to your vehicle it’s essential to update your booking either:Onli...
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How far in advance can I book?
We typically release availability at least 11 months in advance. You can view the most up-to-date booking options directly on our website.What if my preferred travel dates aren’t available yet?If you're making a new booking and your desired dates ...
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Will there be a charge if I pay using my credit card?
We do not apply additional charges for credit card payments. The fares are the same when booking online or via our Contact Centre. Please note there may be a booking creation fee is making a booking via our Contact Centre that can be made online.
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Vehicle types and sizes
To correctly allocate you a space on our shuttles we need to know the dimensions of the vehicle you are travelling with.This can be easily done using one of three methods;1. Vehicle registrationIf your vehicle is registered in the UK or France, yo...
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Can I buy a ticket on arrival?
In most cases, yes—you can buy a ticket upon arrival. However, during peak travel times, service disruptions, or periods of degraded service, we may need to restrict ticket purchases at check-in.To avoid disappointment, we strongly recommend booki...