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Can I amend my Standard Plus ticket?
Your ability to modify a ticket depends on the original purchase date. Below are the guidelines based on when your ticket was purchased.Tickets Purchased Between March 5, 2025 and March 16, 2026Validity AmendmentsTickets are valid for the selecte...
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How do I register to purchase Duty Free goods at the LeShuttle terminal?
Each passenger who wishes to make duty free purchases will need their own individual QR code. This QR code is presented at the Duty Free shops till before the purchase is made. Please note that you cannot purchase duty free products at the LeShutt...
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Is the lounge accessible for customers with reduced mobility?
Yes. The Flexiplus Lounge has step-free access. If you need any support at any point during your journey, please speak to a member of the team, who will be happy to help.
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Is there Wi-Fi in the lounge?
Yes. Complimentary Wi-Fi is available throughout the Flexiplus Lounge.
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What should I do if I have a question or need help during my visit?
A member of the lounge team will be happy to help with access, refreshments or any questions about your onward journey.
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Where can I charge my electric vehicle?
In Folkestone, electric vehicle charging is available at the Passenger Terminal only. There are no EV charging points at the Flexiplus Lounge.If you're travelling from Calais, electric vehicle charging is available. Charging points are offered on ...
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Is the lounge suitable for children?
Yes. Families travelling with Flexiplus are welcome in the lounge.The Calais lounge includes a small children’s area with a TV. Complimentary children’s activity packs are also available, please ask a member of the lounge team during your visit. A...
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Where can I exercise my pet before travelling?
Dedicated pet exercise areas are available at both Passenger Terminals. These provide more space than the pet areas at the Flexiplus Lounges, so we recommend using them before continuing your journey where possible.
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Can I take my pet into the Flexiplus Lounge?
Pets are welcome in the Flexiplus lobby area but are not permitted inside the main lounge. Assistance dogs are welcome throughout the Flexiplus Lounge.Please ensure your pet is kept on a lead at all times.
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I’m travelling with a pet on a Flexiplus booking. What do I need to do?
Pet check-in must be completed before you visit the Flexiplus Lounge.In Folkestone, Pet Reception is located at the Passenger Terminal. Please follow the signs to Pet Reception after check-in.In Calais, Pet Reception is located before the check-in...