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How do I check-in if I have booked using Avios-LeShuttle voucher?
If you have paid for your booking in full with Avios-LeShuttle vouchers, enter your eight digit booking reference number at the self check-in booth and follow the instructions displayed. If your booking has been partially paid by credit / debit ca...
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Is it safe to store my details?
At LeShuttle, we take the security of your personal and payment information seriously. Here's how we protect your data:Secure Data Transfer and StorageAll information you provide is securely transmitted using HTTPS encryption, ensuring it’s protec...
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I am a member of staff, friends of staff or a shareholder. Can I still collect Avios or redeem Avios vouchers?
No, staff and shareholders are not eligible to collect Avios. Bookings made using friends of staff discount are also unable to collect Avios points.It is also not possible to redeem Avios vouchers for bookings made under staff, shareholder or frie...
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Can vouchers in GBP be used against a booking in EUR?
No, it's not possible to use a GBP voucher against a booking made in EUR. In the same way it is not possible to use a EUR voucher against a booking made in GBP.
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What is Multifactor Authentication?
This adds another level of security to protect your data. Setting Multifactor Authentication will recognise the device you are on. The first time you use a new device a six digit code will be sent to your registered mobile phone number which you...
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I forgot to log in to my Club LeShuttle account before booking – so wasn’t able to enter my Avios membership details. What should I do?
After booking - and before you travel - you have up to 7 days to retrospectively enter your Avios membership details. To do this login to your Club LeShuttle account, import your booking (for help importing a booking visit here) and enter your Avi...
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Can a booking made with an Avios-LeShuttle voucher be cancelled, refunded, transferred or exchanged?
This will be dependent on the ticket type you have purchased in line with LeShuttle Ticket Terms Conditions. On refundable tickets, for any bookings cancelled after booking, the refundable element will be provided in the form of a LeShuttle Credi...
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I have returned from my travel with LeShuttle, and I have not received my Avios, what should I do?
If you haven't entered your British Airways Club membership number and date of birth on the Booking Confirmation page, you will not receive Avios. If you successfully made a claim and have not been awarded your Avios within 30 days after completin...
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What happens if I buy a refundable ticket with my Avios-LeShuttle voucher but later decide to cancel my ticket?
On refundable tickets, for any bookings cancelled after booking, the refundable element will be provided in the form of a LeShuttle Credit Voucher. The refund will not be in Avios.
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I need to cancel my booking; will I still collect Avios?
Any cancelled bookings will not receive Avios.