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What devices are support by the app?
For iOS, the app is supported on devices running iOS14 and newer.For Android, the app is supported on devices running Android 8.On older devices, some features and functionality may be degraded or not available.
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How do I open a Club LeShuttle Account?
Go to www.leshuttle.com and select My Booking (top right at the home page). Select create account.To open and account you must have an active email account and mobile number.
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Will I earn Avios on the full amount that I spend?
Avios are collected on the total ticket price. Avios are also collected on accessories (roof rack, roof box, bike rack, caravan, trailer).You will not earn Avios on:Pet supplementsGroup or multiple vehicle bookings made with our Customer Support T...
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Do I have to use the full voucher amount when I book?
If the value of the Avios-LeShuttle voucher is greater than the value of the booking, the remaining voucher value will be lost (the cost of the outbound ticket will be increased to use the entirety of the voucher value). No credit / refund will be...
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What permissions does the app need on my device, and why?
For the app to function at it's best, it requires Location services to be enabled (set to Always and Precise Location) and Notifications.Location servicesOur app uses your current location, only when you have an upcoming booking) to trigger push-n...
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Updating your Club LeShuttle account details
Managing Your Personal Details OnlineYou can easily update your personal details by logging into your account and selecting the Personal Details section.From there, you can:Reset your passwordUpdate your email or postal addressChange your security...
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Do I need to supply passenger details for every booking I make?
Yes, the passenger details for each person travelling on every booking must be supplied.Club LeShuttle account holders will be able to store and automatically add API for future bookings.See our how-to guides for more information
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Where do I need to enter my Avios membership details?
You must enter your British Airways Club membership number on the Confirmation Page once you have completed your booking with LeShuttle. Your British Airways Club membership number, date of birth and the name on your Club LeShuttle account must ma...
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Can I give my Avios-LeShuttle voucher code to somebody else?
The name on the booking should correspond to the name on the Avios account.
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Adding/importing bookings to your Club LeShuttle account
If you made your booking directly with LeShuttle as a "guest," you can import it into your Club LeShuttle account. Simply go to the 'My Account' page on leshuttle.com, navigate to 'Upcoming Bookings,' and select 'Import a booking.'Please note that...